Commercial Programs Manager: Enterprise & SMB Growth

Uber; New York (NY); Hybrid; USD 119,000 - 132,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits & 401(k)

Job summary

Uber is seeking a Commercial Program Manager to own Enterprise merchant relationships and to lead scalable SMB programs. You will drive joint plans, growth opportunities, and cross-functional execution across Operations, Product, Marketing, and Analytics.

The role blends strategic merchant conversations with building scalable processes for thousands of SMBs, requiring strong relationship management and program leadership, in a fast-paced environment.

Qualifications

• 4+ years of experience in Account Management, Partner Management, Sales, Commercial Operations, Program Management, or a related commercial role.
• 4+ years of direct client-facing experience managing merchant, customer, or partner relationships, with demonstrated ability to build relationships, identify growth opportunities, and navigate complex commercial conversations.
• Demonstrated experience owning and executing complex, cross-functional programs from strategy through implementation.
• Strong commercial acumen with an understanding of the levers that drive partner growth, profitability, and long-term relationship value.
• Strong analytical skills with the ability to use data to identify opportunities, develop recommendations, and measure business impact.
• Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced, ambiguous environment.
• Strong written and verbal communication skills, with the ability to influence both external partners and internal cross-functional stakeholders.

Responsibilities

• Own a select portfolio of Enterprise merchant partners, serving as the primary commercial point of contact and trusted advisor.
• Develop joint business plans focused on growing sales, improving operational performance, and strengthening long-term partnerships.
• Identify and execute growth opportunities across promotions, advertising, merchandising, product adoption, and other commercial levers.
• Lead regular business reviews using performance data and marketplace insights to identify opportunities and establish clear action plans.
• Lead commercial conversations and negotiations while balancing merchant objectives with Uber's broader business priorities.
• Partner cross-functionally across Operations, Product, Marketing, Sales, and other teams to resolve merchant challenges and unlock growth.
• Own programs that improve how Uber supports, engages, and grows thousands of long-tail SMB merchants.
• Lead commercial initiatives from strategy through execution, defining objectives, workstreams, stakeholders, timelines, and success metrics.
• Develop merchant segmentation and prioritization strategies that help commercial teams focus resources on the highest-impact opportunities.
• Build programs across merchant growth, lifecycle management, demand generation, operational performance, inventory and catalog health, and merchant engagement.
• Develop scalable engagement strategies that enable Account Managers and Account Coordinators to effectively manage large books of business.
• Partner cross-functionally across Operations, Product, Strategy, Marketing, Sales, and Analytics to launch and scale SMB initiatives.
• Identify recurring operational challenges across the SMB long tail and develop scalable solutions that improve commercial execution.
• Standardize workflows, playbooks, and operating processes across large merchant portfolios.
• Identify opportunities to automate repetitive or manual work and improve Account Manager and Account Coordinator productivity.
• Build tools, playbooks, and resources that enable commercial teams to spend more time on high-value merchant engagement and growth.
• Partner with Product and Engineering to advocate for tooling and product enhancements that improve scaled merchant management.
• Use merchant and marketplace data to identify trends, segment opportunities, prioritize initiatives, and inform commercial strategy.
• Develop reporting that provides visibility into merchant health, engagement, growth, and operational performance.
• Establish success metrics for SMB programs and measure their impact on merchant and business outcomes.
• Translate insights from Enterprise account management and SMB performance into clear recommendations for commercial leadership.

Skills

Account management

Relationship management

Program management

Cross-functional collaboration

Analytical thinking

Negotiation

Communication

Tools

SQL

Job description

Uber is seeking a Commercial Program Manager to own Enterprise merchant relationships and to lead scalable SMB programs. You will drive joint plans, growth opportunities, and cross-functional execution across Operations, Product, Marketing, and Analytics.

The role blends strategic merchant conversations with building scalable processes for thousands of SMBs, requiring strong relationship management and program leadership, in a fast-paced environment.