Commercial Operations Specialist

PointWire Limited; United States; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private Health Insurance

Open Leave Policy (Annual leave)

Flexible working

Career progression

Learning and development

Social events

Job summary

PointWire Limited seeks a Commercial Associate to provide essential administrative support to the Commercial team, ensuring contracts, quotations, renewals and related processes run smoothly.

Ideal candidates have at least 1 year in commercial administration, strong communication skills, and experience with CRM systems (HubSpot preferred). This hybrid-remote role offers growth opportunities within our Cyber Security focus.

Qualifications

• Minimum 1 year in a Commercial Administrative role.
• Strong written and verbal communication.
• Excellent attention to detail.
• Experience with CRM management (HubSpot preferred).

Responsibilities

• Assist in collecting contract performance data and producing standard reports.
• Support day-to-day communication between PointWire and suppliers.
• Receive and handle customer inquiries, following established procedures.
• Accurately record and maintain customer interactions and relevant records.
• Escalate complex issues to appropriate team members or departments.
• Coordinate team activities and act as a point of contact for internal/external contacts.
• Assist in providing customer service, including technical advice on products/services.
• Help devise solutions to customer requirements and straightforward problems.
• Collaborate with Tech and Finance departments.

Skills

Commercial Admin

Communication skills

Detail oriented

CRM management

Problem solving

IT systems

Cyber security/Tech

HubSpot

Job description

PointWire Limited seeks a Commercial Associate to provide essential administrative support to the Commercial team, ensuring contracts, quotations, renewals and related processes run smoothly.

Ideal candidates have at least 1 year in commercial administration, strong communication skills, and experience with CRM systems (HubSpot preferred). This hybrid-remote role offers growth opportunities within our Cyber Security focus.