Commercial Associate

PointWire Limited; United States; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private Health Insurance

Open Leave Policy (Annual leave)

Flexible working

Career progression

Learning and development

Social events

Job summary

PointWire Limited seeks a Commercial Associate to provide essential administrative support to the Commercial team, ensuring contracts, quotations, renewals and related processes run smoothly.

Ideal candidates have at least 1 year in commercial administration, strong communication skills, and experience with CRM systems (HubSpot preferred). This hybrid-remote role offers growth opportunities within our Cyber Security focus.

Qualifications

• Minimum 1 year in a Commercial Administrative role.
• Strong written and verbal communication.
• Excellent attention to detail.
• Experience with CRM management (HubSpot preferred).

Responsibilities

• Assist in collecting contract performance data and producing standard reports.
• Support day-to-day communication between PointWire and suppliers.
• Receive and handle customer inquiries, following established procedures.
• Accurately record and maintain customer interactions and relevant records.
• Escalate complex issues to appropriate team members or departments.
• Coordinate team activities and act as a point of contact for internal/external contacts.
• Assist in providing customer service, including technical advice on products/services.
• Help devise solutions to customer requirements and straightforward problems.
• Collaborate with Tech and Finance departments.

Skills

Commercial Admin

Communication skills

Detail oriented

CRM management

Problem solving

IT systems

Cyber security/Tech

HubSpot

Job description

Are you looking to continue working within commercial administration? Are you looking for a position that focuses on your long-term career? If the answer is yes, read on! We are looking for a Commercial Associate who is organised, detail-orientated, commercially aware and an effective communicator.

PointWire is an innovative, fast-growing Cyber Security Consultancy helping organisations protect their people, systems, and data from evolving digital threats. If you're ready to support our Commercial team on building client relationships, generating revenue and developing business opportunities by taking ownership of the administrative process, then we would love to hear from you!

So, what's involved?

As a Commercial Associate, you will provide essential administrative and operational support to the Commercial team, helping ensure that client contracts, sales opportunities, quotations, renewals and commercial processes run smoothly.

Key Responsibilities

• Assist in collecting contract performance data, producing standard reports on contract performance.
• Assist with routine day-to-day communication between PointWire and suppliers.
• Receive and handle customer inquiries and requests, following established procedures.
• Accurately record and maintain customer interactions and relevant records.
• Understanding when to escalat complex issues/ queries to appropriate team members or departments.
• Coordinates team activities and acts as a point of contact for internal and external contacts.
• Assists in providing customer service, including technical advice and guidance on the successful use of products and services
• Assists in devising solutions to customer requirements and solves straightforward problems.
• Collaborate with the wider business (Tech & Finance departments)

About you - Skills & Attributes

• Minimum 1 year experience in a Commercial Administrative role
• Strong communicator both written and verbal
• Excellent attention to detail
• Experience with CRM management
• Problem-solving – identifying discrepancies and taking appropriate action to resolve them
• Proficient with IT systems (CRM systems, Excel and other business software)
• Experience working within Cyber Security or Tech related fields
• Experience with Hubspot

Salary & Benefits

• £30k+ depending on experience
• Private Health Insurance
• Annual leave - Open Leave Policy
• Flexible working arrangements
• A clear path for career progression
• Learning and development
• Quarterly and yearly social events

Job location / Travel Requirements

Like all roles at PointWire, this role is Hybrid-Remote. This means that travel is required for the role at a minimum to attend team meetings and collaborate with colleagues but may require travel to customer & partner sites to build meaningful relationships. When you’re not required at a customer meeting, partner meeting, team meeting, or any other in person collaboration requirement; you will be able to work from home.