Commercial Operations Specialist

Integral Molecular; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

Integral Molecular is seeking a Commercial Operations Specialist to own Salesforce end to end across four product lines. You will define how we sell, build the org architecture, and ensure field activity is captured in CRM.

You will lead CRM data governance, automate processes, create dashboards for pipeline and forecast, and connect marketing automation to Salesforce. Strong analytical skills and cross-functional collaboration are essential for success.

Qualifications

• 3–5 years in sales, revenue or commercial operations with hands-on Salesforce administration.
• Solid Salesforce configuration skills: Flows, record types, validation rules, permissions, reports and dashboards.
• Experience with a marketing automation platform connected to Salesforce.
• Strong analytical skills and ability to turn data into clear takeaways for leaders.
• Organized, detail-oriented and able to work across sales, marketing and finance.

Responsibilities

• Build and administer Salesforce for each product line, from lead to closed-won, with agreed stages and exit criteria.
• Define and own the org's architecture: objects, fields, record types, page layouts, validation rules, permissions and data governance.
• Lead the Salesforce build with external consultants; gather requirements, review designs, test builds, sign-offs, and track scope and timelines.
• Manage CRM data post-build: configuration, automation (Flows, approvals, assignment rules), support users, and manage the enhancement queue.
• Maintain data quality through deduplication and hygiene audits; plan rollout of additional capabilities like incentive reporting and deal desk.
• Train new hires and existing reps on Salesforce and the sales process; monitor adoption.
• Develop dashboards for pipeline, forecast, bookings, conversion and rep performance; prepare analysis for forecast calls and leadership reviews.
• Maintain integration between Salesforce and marketing automation platforms; report on marketing's contribution to pipeline and revenue.

Skills

Salesforce administration

Salesforce configuration

Marketing automation integration

Data analysis

Cross-functional collaboration

Tools

Salesforce Flows

CRM dashboards

Job description

Integral Molecular is hiring a Commercial Operations Specialist to build and manage the commercial engine behind our four product lines. You will own Salesforce end to end: standing it up for each business, defining how we sell, and making sure what happens in the field is captured accurately in the CRM.

What you will gain from working at Integral Molecular

• Make an impact. Your work shapes how we bring tools for antibody research and discovery to scientists.
• See your work in action. You will report to our VP of Strategy, work directly with commercial leaders, and your data will be in forecast used to make strategic decisions.
• Grow with us. Our employee-first culture supports your development at every stage.
• Work and thrive in a friendly, fun, and supportive environment in the heart of Philadelphia's biotech ecosystem.

What you will do at Integral Molecular

Salesforce build and administration

• Work with sales, marketing and finance to define how each product line sells, from lead to closed-won, and build agreed stages and exit criteria into Salesforce.
• Define and own the org's architecture: objects, fields, record types, page layouts, validation rules, permissions and data governance.
• Serve as the internal lead for our Salesforce consultant during the build across four product lines: gather requirements, review designs, test builds, sign off on releases, and track scope and timelines.
• Own management of CRM and CRM data after build handoff: maintain configuration and automation (Flows, approvals, assignment rules), support users, and manage the enhancement queue.
• Keep data clean through regular deduplication and hygiene audits.
• After the initial build, scope and roll out additional capabilities, including sales incentive reporting, deal desk and pricing approvals, and post-sale handoff to onboarding and customer success.
• Train new hires and existing reps on Salesforce and the sales process, and monitor adoption.

Reporting and analytics

• Build and maintain dashboards for pipeline, forecast, bookings, conversion and rep performance, with metrics defined consistently across product lines.
• Prepare analysis for forecast calls, QBRs and leadership reviews.

Marketing automation integration

• Maintain the integration between Salesforce and [HubSpot / Marketo / Account Engagement], including lead routing, scoring and campaign tracking.
• Report on marketing's contribution to pipeline and revenue.

The ideal candidate will have

Required

• 3–5 years in sales, revenue or commercial operations, with hands-on Salesforce administration.
• Solid Salesforce configuration skills: Flows, record types, validation rules, permissions, reports and dashboards.
• Experience with a marketing automation platform connected to Salesforce.
• Strong analytical skills and comfort turning data into clear takeaways for leaders.
• Organized, detail-oriented, and comfortable working across sales, marketing and finance.

Preferred

• Salesforce Administrator certification.
• Experience standing up or migrating a CRM, or working with an implementation partner.
• Experience with BI tools, CPQ or deal desk processes.
• Background in B2B environments preferably in the life sciences.

Integral Molecular is an equal opportunity employer committed to building a diverse and inclusive workforce.

Integral Molecular is an Equal Opportunity Employer.