Commercial Operations Specialist

Kelly; Dallas (TX); Hybrid; USD 52,348; Full time

Job summary

A leading recruitment agency seeks a skilled Commercial Operations Specialist in Dallas, TX, to support compliance and customer engagement initiatives in the pharmaceutical industry. The role is contract-based with potential for extension. The ideal candidate will have 3-5 years of relevant experience and be familiar with regulatory standards and ERP systems. Offering a hybrid work model, this position requires strong communication skills and organizational abilities.

Qualifications

• 3-5 years of experience in the pharmaceutical or regulated industry.
• Strong written/verbal communication skills.
• Experience with ERP systems and data management.

Responsibilities

• Collaborate with Legal, Compliance, and Sales teams.
• Manage sample accountability and operations.
• Process orders and resolve related issues.

Skills

Attention to detail

Cross-functional collaboration

Customer service

Analytical skills

Organizational skills

Education

High school diploma or GED

Bachelor’s degree

Tools

Oracle ERP

Microsoft Excel

Power BI

Job description

Commercial Operations Specialist – Pharma

Location: Dallas, TX (Hybrid – 2 days onsite)

Pay: $38/hr

Schedule: Monday–Friday, standard business hours

Employment Type: Contract through end of year (potential to become permanent)

Our client in the pharmaceutical and healthcare industry is seeking a skilled Commercial Operations Specialist to support key compliance and customer engagement initiatives. This is a high-responsibility role ensuring compliance with regulatory standards while supporting field sales operations and sample accountability. This opportunity is temporary through the end of the year with potential for extension or permanent hire based on performance and business needs.

What You’ll Be Doing

You will play a central role in ensuring the compliant and efficient operation of a national pharmaceutical sample distribution program. Responsibilities include:

Cross-Functional Collaboration & Stakeholder Management

• Serve as a key liaison among Legal, Compliance, Sales, Marketing, IT, and Supply Chain teams to uphold compliance standards and deliver service excellence.
• Partner with 3rd-party vendors and internal stakeholders to ensure accurate and timely communication and order processing.

Program Oversight

• Manage communications within the field sales inbox and respond to inquiries from field-based personnel.
• Oversee daily operations related to sample accountability, including onboarding, territory changes, and offboarding of field reps.
• Ensure regulatory compliance with PDMA, FDA, GDP, SOX, and internal SOPs across all sample-related processes.

Order Management & Customer Service

• Monitor and process orders, fulfillment, invoicing, and returns with accuracy and speed.
• Resolve order-related issues such as system errors, order blocks, and allocation discrepancies.
• Proactively communicate with stakeholders about order status and escalations.

System Administration & Data Management

• Maintain accurate customer and rep data in ERP systems (Oracle).
• Troubleshoot EDI, ERP, and LSP interface issues.
• Leverage tools like Excel and Power BI to generate insights, track KPIs, and support decision-making.

Why You’d Be a Good Fit

• You bring 3–5 years of experience in pharmaceutical, healthcare, or regulated industry environments.
• You understand PDMA guidelines and can confidently apply them in operational workflows.
• You're highly organized, systems-savvy, and able to troubleshoot with minimal supervision.
• You excel at working cross-functionally and are comfortable communicating with a range of stakeholders.
• You're committed to delivering top-tier customer service and are comfortable managing high-volume inboxes and data.

Requirements

• High school diploma or GED required; bachelor’s degree preferred.
• 3–5 years of relevant experience with degree, or 7–9 years without.
• Familiarity with ERP systems (Oracle preferred), Microsoft Excel, Power BI.
• Strong written/verbal communication and analytical skills.
• Comfortable working independently and as part of a collaborative team.
• Office environment with occasional exposure to moderate warehouse conditions.
• Minimal physical demands; must be able to lift up to 25 lbs occasionally.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service, Analyst, and Administrative

Industries

• Retail Health and Personal Care Products
• Pharmaceutical Manufacturing
• Manufacturing