Commercial Operations Coordinator

NTS Capital; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO & holidays

401(k) match

Career development

Training & support

Collaborative culture

Job summary

NTS Capital is seeking a Commercial Operations Coordinator in Louisville, KY to manage maintenance requests, coordinate with engineers and vendors, and ensure timely responses across our Commercial & Healthcare portfolio.

The role emphasizes strong communication, organization, and ownership of tasks from request to closeout within a collaborative team environment.

Qualifications

• Bachelor's Degree required.
• Experience with work order management or property management software is a plus.
• Strong organizational and communication skills required.
• Customer-focused approach with attention to detail and follow-through.

Responsibilities

• Serve as a primary point of contact for maintenance and service requests across the portfolio.
• Provide professional, responsive customer service to tenants and internal teams.
• Gather information from tenants to understand maintenance needs, priorities, and urgency.
• Create, document, dispatch, and track work orders from initial request through completion.
• Coordinate with field engineers, maintenance technicians, vendors, and property management teams to keep requests moving.
• Monitor open and aging work orders and follow up to ensure timely resolution.

Skills

Organizational skills

Communication

Attention to detail

Customer service

Prioritization

Multi-system tracking

Proactive ownership

Team collaboration

Education

Bachelor's Degree

Tools

Work order software

Job description

Why You'll Love Working Here

At NTS, our Commercial & Healthcare teams work behind the scenes to keep properties operating smoothly and tenants well supported. We're looking for a highly organized, service-minded Commercial Operations Coordinator to help keep maintenance requests, engineering activity, and day-to-day property operations moving.

This role is ideal for someone who is a strong communicator, enjoys keeping multiple moving pieces organized, and takes pride in following things through to completion. You'll serve as an important connection between tenants, property managers, engineers, vendors, and operational leadership—helping ensure requests are handled efficiently and with the level of service our tenants expect.

If you're someone who notices the details, stays calm when priorities shift, and doesn't like letting things fall through the cracks, this could be a great fit.

What We Offer

• Competitive pay and a comprehensive benefits package

• Medical, dental, vision, and additional voluntary benefits

• Generous paid time off and company holidays, including your birthday off

• 401(k) with company match

• Career growth and development opportunities

• Ongoing training, tools, and support to help you succeed

• A collaborative, team-oriented culture where your contributions make a difference

What You'll Do

• Serve as a primary point of contact for maintenance and service requests across our Commercial & Healthcare portfolio

• Provide professional, responsive customer service to tenants and internal teams

• Gather information from tenants to accurately understand maintenance needs, priorities, and urgency

• Create, document, dispatch, and track work orders from initial request through completion

• Coordinate with field engineers, maintenance technicians, vendors, and property management teams to keep service requests moving

• Monitor open and aging work orders, following up proactively to ensure timely resolution

• Keep tenants informed of service status and provide updates when additional work or follow-up is needed

• Review completed work orders for accurate documentation and closeout

• Assist with tracking response times, completion rates, outstanding work orders, and other service-related activity

• Help identify recurring maintenance issues and service trends

• Support Capital Asset Request tracking, including estimates, vendor bids, project documentation, invoicing, and completed projects

• Maintain accurate operational records within work order and accounting systems

• Provide day-to-day administrative and operational support to the property management and engineering teams

• Assist the Operations Manager and Managing Director with team communications, meetings, reporting, and other administrative needs

• Look for opportunities to improve processes, streamline workflows, and strengthen service across the portfolio

What We're Looking For

• Strong organizational skills with the ability to manage multiple requests and priorities at once

• Excellent written and verbal communication skills

• A professional, customer-focused approach when working with tenants, vendors, and team members

• Strong attention to detail and follow-through

• Ability to prioritize urgent needs while keeping routine tasks moving

• Comfortable working with multiple systems, tracking information, and maintaining accurate records

• A proactive mindset and willingness to take ownership of tasks through completion

• Ability to work collaboratively with property management, engineering, vendors, and leadership

• Previous experience in property management, facilities, maintenance coordination, operations, customer service, or administrative support is a plus

• Experience with work order management or property management software is a plus

• Bachelor's Degree required

The Right Fit

You'll be successful in this role if you're someone who enjoys keeping people, priorities, and information organized. You're responsive, detail-oriented, and comfortable communicating with tenants, engineers, property managers, vendors, and leadership throughout the day.

You take ownership of requests from start to finish, follow up without being asked, and understand that great service often comes down to strong communication and attention to detail.

If you're organized, dependable, and enjoy being the person who keeps things moving behind the scenes, we'd love to hear from you.

NTS is an Equal Opportunity Employer
www.ntscapital.com