Commercial Client Support Specialist

First Merchants Bank; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

HSA & FSA

Paid vacation

Paid holidays

Paid parental leave

Tuition reimbursement

Additional benefits

Job summary

First Merchants Bank is seeking a Commercial Client Support Specialist to join our team and drive successful processing of commercial loan requests. You will support portfolio management and ensure a seamless banking experience with precise, compliant handling of client needs.

This role requires a high school diploma or GED and at least three years of relevant experience, along with proficiency in Microsoft Office and the ability to obtain Notary Public within six months.

Qualifications

• High school diploma or GED required.
• Minimum of three years in administration, banking or financial services, or related education.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to obtain Notary Public designation within 6 months.

Responsibilities

• Execute and support Commercial Lending Requests with Specialist Expertise.
• Deliver exceptional customer service to commercial clients to ensure a positive client experience.
• Transaction Support & Account Servicing for non-monetary tasks supporting client operations, research for timely compliant handling.
• Act as a proactive partner to the Commercial Banking team by supporting portfolio management activities.
• Uphold regulatory and compliance standards, support audit readiness and integrity.
• Participate in special projects as assigned by Management.
• Mitigate fraud risk through prompt response and coordination between clients, fraud team and relationship manager.
• Identify opportunities to improve banking and internal operational processes.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

First Merchants Bank is seeking a Commercial Client Support Specialist to join our team! This position will serve a critical role as a specialist partner to the Commercial Banking team by driving the successful processing of commercial loan requests and actively supporting portfolio management. Deliver high-impact customer service by efficiently resolving client needs with precision and urgency, ensuring a seamless banking experience. Mitigate operational and reputational risk through strict compliance with established procedures and regulatory standards. Proactively identify and address portfolio needs, contributing to team efficiency and client satisfaction. To thrive in this role, one must demonstrate adaptability in a dynamic workflow, excel at learning quickly in a fast-paced environment, and manage multiple priorities with confidence and consistency - ultimately supporting the bank's ability to grow market share.

Essential Duties & Responsibilities:

• Execute and support Commercial Lending Requests with Specialist Expertise.
• Deliver exceptional customer service to commercial clients to ensure a positive client experience.
• Transaction Support & Account Servicing responsibilities for executing and overseeing a range of non-monetary tasks that support accurate and efficient client account operations. This includes research in order to ensure timely and compliant handling of complex transaction activities and account maintenance.
• Act as a proactive partner to the Commercial Banking team by supporting portfolio management activities, identifying potential issues early, and taking action to mitigate risk and maintain portfolio stability.
• Uphold all regulatory and compliance standards by consistently validating that all activities meet required standards, supporting audit readiness and organizational integrity.
• Participate in special projects as assigned by Management.
• Mitigates fraud risk through prompt response, proactive prevention, and coordination between clients, internal fraud team and relationship manager.
• Identify opportunities to improve banking and internal operational processes.

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• Minimum of three (3) years administration, banking or financial services experience, three (3) years education in a related field, or a combination thereof.
• Demonstrated experience with Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to obtain Notary Public Designation within 6 months.

The following would be a plus:

• Prior experience supporting commercial lending, document preparation, or loan servicing is highly desirable.
• Familiarity with banking terminology.
• Basic understanding of banking regulations and compliance-related areas such as KYC, OFAC and CIP
• Strong analytical and organizational skills, attention to detail, and time management
• Effective verbal and written communication skills.
• Ability to work independently while maintaining collaborative relationships with internal departments
• Ability to multi-task in an independent work environment

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.