Commercial Loan Processor

LANDMARK CREDIT UNION; New Berlin (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

Landmark Credit Union in New Berlin or Appleton, WI, seeks a Commercial Banking Operations professional to assist with loan closing documentation, package preparation, and post-closing activities.

You will ensure accuracy and compliance, coordinate with administrators and lenders, and handle disbursements, liens, and title work. Strong organizational skills and confidentiality are essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent and three years of direct experience in business/commercial documentation and/or auditing.
• Proficiency with Microsoft Office and systems related to business lending.
• Strong verbal and written communication and problem-solving skills.
• Knowledge of business loan, real estate, and business asset documentation preferred.
• Ability to organize work, balance priorities, and meet deadlines.
• Ability to use independent judgment and maintain confidentiality.
• Strong interpersonal skills and a customer service mindset.
• Knowledge of company policies and state and federal laws related to the role.

Responsibilities

• Review loan closing documentation order and attachments; obtain missing information from administrator/lender as needed.
• Prepare all documents for loan closing and review for accuracy and compliance; may involve peer review and disbursement activities.
• Book the loan to core system after closing and handle related disbursements, liens, and title work.
• Complete and update checklists to verify process completeness and follow-up on exceptions.
• Complete management and compliance reports in required software.
• Create and update exceptions for missing documents and lien filings; track and update as received.
• Assemble business files and organize documents; send original signature files to vault.
• Provide backup to Administrative and Servicing Staff as required.
• Perform other duties as assigned.

Skills

Commercial documentation experience

Auditing experience

Verbal and written communication

Organizational skills

Attention to detail

Discretion and confidentiality

Interpersonal skills

Policies and regulations knowledge

Education

High school diploma or equivalent

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

This position can work out of our New Berlin, WI or Appleton, WI Commercial Banking office.

NATURE AND SCOPE

This position reports to the Sr Manager, Commercial Banking Operations. They are responsible for assisting the Commercial Banking Department through preparation of commercial documentation, closing, post-closing and booking of commercial loans. This role performs a variety of functions related to preparing documents, creating closing packages, booking and servicing business loans. They may have contact with existing members, prospective members, and other professional providers used by the Commercial Banking Department.

REQUIREMENTS

1. 1. High school diploma, or equivalent, and three years of direct experience in business/commercial documentation and/or auditing. Combination of education and experience will also be considered.
2. 2. Experience or ability to gain proficiency in all programs and systems used for this job including Microsoft Office products and systems related to business lending.
3. 3. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently as a valuable team member in a dynamic environment.
4. 4. Demonstrated knowledge in all types of business loan, real estate and business asset documentation preferred.
5. 5. Proven ability to organize work, balance multiple priorities, manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail and within defined deadlines.
6. 6. Demonstrated ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
7. 7. Must possess strong interpersonal skills, a positive attitude, and a desire to help people.
8. 8. Must have a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job‑related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES

1. 1. Reviews loan closing documentation order and all attachments ; ensuring an approved and complete document request order has been received. Communicate with administrator/lender to get any missing information or to clarify loan details as needed.
2. 2. Prepares all documents needed for loan closing, and thoroughly reviews for accuracy and compliance before packaging and sending to administrator/lender. Peer review may be required and Specialist may also be required to review coworkers loan closing document packages. Orders and funds wire transfers for external closings as required.
3. 3. After loan has been closed, books business loan to core system and completes any other disbursements after closing, including the payment of any vendor invoices, filing of liens, and ordering of final title.
4. 4. Completes, reviews, and updates required checklists to verify that correct process has been completed and to ensure all essential follow-up (i.e., exceptions) has been established.
5. 5. Accurate and timely completion of all management and compliance reports in required software.
6. 6. Create exceptions as needed to ensure tracking of any missing documents and lien filings (i.e.. mortgage, title policies), along with required ongoing tracking, (i.e., UCC filings, insurance policies). Reviews and updates exceptions as missing documentation is received, updating the loan file/scanned file as required. If corrections are required these are handled in a timely fashion.
7. 7. Assembles business files and ensures they are organized in a consistent and complete manor, scanning and correctly labeling all documents as required. Original signature document files are sent to vault for safekeeping.
8. 8. Performs backup to the Administrative and Servicing Staff as required.
9. 9. Performs other duties as assigned.