Commercial Loan Associate – Service-Driven Lending Support

Itasca Bank & Trust Co.; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Itasca Bank & Trust Co. is seeking a customer service-oriented loan servicing associate to handle inbound calls, emails, or walk-in requests in a local Illinois office.

You will provide general loan servicing, including balance inquiries, transfers, payments, payoffs, and statement research, while supporting multiple loan officers. The role requires familiarity with the core processing system and traditional office software.

Qualifications

• Provide exceptional service to our customers while handling inbound calls, emails, or walk-in requests.
• Provide general loan servicing such as balance inquiries, loan advances, transfers, payments, paydowns, payoffs, wires, auto-pay management, and statement research.
• Provide administrative support for multiple loan officers.
• Coordinate with Treasury Management team for non-loan-related functions.
• Possess a solid understanding of the core processing system as demonstrated by the ability to accurately process monetary transactions, loan maintenance, and resolve most balancing issues.
• Demonstrate proficiency with traditional application software programs (spreadsheet, word processing, database and scheduling) to perform required daily tasks.

Responsibilities

• Provide exceptional service to our customers while handling inbound calls, emails, or walk-in requests.
• Provide general loan servicing such as balance inquiries, loan advances, transfers, payments, paydowns, payoffs, wires, auto-pay management, and statement research.
• Provide administrative support for multiple loan officers.
• Coordinate with Treasury Management team for non-loan-related functions.
• Possess a solid understanding of the core processing system as demonstrated by the ability to accurately process monetary transactions, loan maintenance, and resolve most balancing issues.
• Demonstrate proficiency with traditional application software programs (spreadsheet, word processing, database and scheduling) to perform required daily tasks.

Job description

Itasca Bank & Trust Co. is seeking a customer service-oriented loan servicing associate to handle inbound calls, emails, or walk-in requests in a local Illinois office.

You will provide general loan servicing, including balance inquiries, transfers, payments, payoffs, and statement research, while supporting multiple loan officers. The role requires familiarity with the core processing system and traditional office software.