Commercial Loan Administrative Assistant

Itasca Bank & Trust Co.; Illinois; On-site; USD 45,000 - 70,000; Full time

Job summary

An established community bank is seeking a dedicated individual to join their loan operations team. This role involves providing exceptional service to customers, managing loan requests, and ensuring compliance with all regulatory requirements. The ideal candidate will have a solid understanding of commercial loan processes and possess strong problem-solving skills. With a commitment to community involvement and a supportive work environment, this position offers the chance to make a meaningful impact while enjoying a balanced work/life schedule. If you thrive in a collaborative setting and are passionate about customer service, this opportunity is for you.

Qualifications

• 5 years of commercial mortgage processing experience is required.
• Proficiency in office software (Word, Excel, Outlook).
• Strong attention to detail and problem-solving skills.

Responsibilities

• Provide exceptional service to customers and manage loan requests efficiently.
• Perform general loan servicing and administrative support for loan officers.
• Maintain a high level of security awareness and adhere to regulatory requirements.

Skills

Commercial loan banking experience

Customer service

Attention to detail

Problem solving

Critical thinking

Written communication

Education

High School diploma or GED

Tools

Fiserv

LaserPro

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This job requires commercial loan banking experience.

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people - customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can't serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees' participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Provide exceptional service to our customers.

Provide general loan servicing.

Provide administrative support for multiple loan officers.

Possess a solid understanding of the core processing system as demonstrated by the ability to accurately process monetary transactions, loan maintenance, and resolve most balancing issues.

Demonstrate proficiency with traditional application software programs (spreadsheet, word processing, database, and scheduling) to perform required daily tasks.

Manage the workflow process to ensure loan requests move efficiently through all stages.

Order, compile and review due diligence for new and renewed loan transactions.

Possess a solid working knowledge of mortgage title insurance, hazard insurance and flood insurance as it pertains to loan collateral.

Possess a solid working knowledge of real estate and equipment appraisals required for loan collateral.

Possess a solid understanding of the basic requirements for perfecting a security lien.

Manage time effectively, prioritize work appropriately and consistently meet deadlines.

Produce professional and articulate written correspondence.

Utilize various computer programs to prepare loan documents and manage ongoing loan servicing.

Protect the Bank and its customers by maintaining a high level of security awareness.

Take the initiative to follow-up, escalate, or seek additional resources to ensure customer satisfaction in a timely manner.

Take accountability and ownership for the accuracy and quality of work.

Possess a solid understanding of the most common loan reporting requirements such as HMDA and CRA as demonstrated by the ability to collect accurate data.

Understand and adhere to all established company policies and regulatory requirements.

Complete all required bank training and adapt concepts and procedures.

Maintain a professional image with a clean and uncluttered work area and organized loan files.

Competencies

Independent decision making

Problem solving

Critical thinking

Strong communication

Attention to detail.

Flexibility

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Travel

Travel is not expected in this role.

Required Education and Experience

5 years of commercial mortgage processing experience is required.

5 years working in loan operations or loan documentation with specific experience in due diligence review and loan documentation.

High School diploma or GED

Proficiency in office software (Word, Excel, Outlook)

Proficiency in Fiserv and LaserPro is preferred.

Models positive and supportive behavior

Effective, professional written and verbal communication

Delivers excellent customer service.

Strong attention to detail

Strong problem-solving skills.

Professional demeanor

Ability to work independently but fluidly be part of a team.

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.