Commercial Lines Underwriting Lead: Process & Quality

SECURA Insurance; Neenah (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

SECURA Insurance seeks a Commercial Lines Manager to lead department-wide workflow improvements, bolster underwriting quality, and drive modernization across teams. Reporting to the Vice President of Commercial Lines, you will partner with leaders to enhance efficiency, capacity, and the customer underwriting experience for associates and agency partners.

Essentially, you will coach and develop the renewal team, govern QA programs, and oversee audits while aligning cross-functional initiatives

Qualifications

• Demonstrated Commercial Lines underwriting expertise with leadership capability.
• Experience leading workflow redesign, Lean/process improvement, automation, or transformation initiatives.
• Ability to coach, develop, and influence associates and leaders.
• Knowledge of underwriting guidelines and agency distribution models.

Responsibilities

• Lead ideation, development, prioritization, and implementation of workflow improvement initiatives across Commercial Lines.
• Partner with business leaders to improve efficiency, consistency, and underwriting capacity.
• Champion process modernization, automation opportunities, and operational best practices.
• Measure impact through operational metrics and performance reporting.
• Lead, coach, and develop the Small Business Renewal Underwriting Team.
• Establish performance expectations and provide ongoing feedback.
• Monitor productivity, service, retention, and profitability.
• Provide leadership and oversight of the Commercial Lines quality assurance program.
• Direct work of the Staff Underwriter for audits, compliance, and quality assessments.
• Review findings to identify coaching and process-improvement opportunities.
• Communicate results to Vice President and Directors with follow-up actions.

Skills

Commercial Lines underwriting

Leadership

Analytical

Project management

Change management

Cross-functional collaboration

Communication skills

Education

CPCU Certification

AU Designation

CIC Certification

ARM Certification

Job description

SECURA Insurance seeks a Commercial Lines Manager to lead department-wide workflow improvements, bolster underwriting quality, and drive modernization across teams. Reporting to the Vice President of Commercial Lines, you will partner with leaders to enhance efficiency, capacity, and the customer underwriting experience for associates and agency partners.

Essentially, you will coach and develop the renewal team, govern QA programs, and oversee audits while aligning cross-functional initiatives