Commercial Lines Underwriting Assistant

Merchants; Buffalo (NY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Hybrid work schedule

Flexible work arrangements

2 in-office days per week

Full Benefits

401(k) employer match

Tuition Reimbursement

Generous PTO

Company bonus program

Job summary

Merchants Insurance Group, based in Buffalo, NY, seeks a Commercial Lines Underwriting Assistant to join its Corporate Central Operation team. The role supports setting up new business, quotes, renewals and endorsements in the policy system with a hybrid schedule requiring two in-office days weekly.

The ideal candidate has 1+ year in insurance, strong communication, and Word skills. Competitive pay and comprehensive benefits are offered in a flexible work environment.

Qualifications

• High school diploma or equivalent work experience.
• 1+ years’ work experience in an Insurance Company or Agency.
• Prior experience in insurance rating and knowledge of insurance terms.
• Excellent communication and customer service skills.
• Computer experience including Microsoft Word experience.
• ImageRight knowledge is a plus.

Responsibilities

• Responds to inquiries from agents regarding policy ratings and billing status.
• Updates rating information, verifies policy information, and works with the underwriting team to meet service standards and company goals.
• Reviews loss control surveys to verify policy exposures for proper rating.
• Assist in the achievement of commercial lines loss ratio objectives for the assigned territory.
• Assist in the achievement of commercial lines production goals for the assigned territory.

Skills

Communication

Customer service

MS Word

Insurance terminology

Education

High school diploma or equivalent

Tools

ImageRight

Job description

Description

Hybrid Work Schedule

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Commercial Lines Underwriting Assistant for our Corporate Central Operation team located in Buffalo, New York.

The Commercial Lines Underwriting Assistant will become part of a dedicated underwriting team focused on setting up new business, quotes, renewals and endorsements into our company policy writing system.

Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include:

• Best Places to Work in Western New York (Buffalo Business First, 2023–2026)
• Fast Track Company (2019–2025) and Top Private Company (2019–2025)
• Ward’s 50® top-performing property-casualty insurer (2021–2024)
• Ivans Spark Award for Innovation (2024–2025)
• Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated

We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance.

Essential Duties and Responsibilities include, but are not limited to:

• Responds to inquiries from agents regarding policy ratings and billing status.
• Updates rating information, verifies policy information, and works with the underwriting team to meet service standards and company goals.
• Reviews loss control surveys to verify policy exposures for proper rating.
• Assist in the achievement of commercial lines loss ratio objectives for the assigned territory.
• Assist in the achievement of commercial lines production goals for the assigned territory.

  Qualifications & Skills:

  • High school diploma or equivalent work experience.
  • 1 plus years’ work experience in an Insurance Company or Agency.
  • Prior experience in insurance rating and knowledge of insurance terms.
  • Excellent communication and customer service skills.
  • Computer experience including Microsoft Word experience.
  • ImageRight knowledge is a plus.

  Merchants Insurance Group Pay information:

  Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $21.00 – $29.00 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

  Merchants Insurance Group Benefits:

  • Welcoming and positive work environment.
  • Colleague Appreciation Events.
  • Flexible work arrangements, including flex scheduling and summer hours.
  • Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.
  • Competitive pay scale.
  • Generous paid time off package.
  • Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
  • Outstanding company bonus program.
  • Tuition Reimbursement.

  And many more exciting company benefits!!

  Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

  Qualifications

  Experience

  Preferred

  1-3 years:

  1-3 years:

  1 plus years’ work experience in an Insurance Company or Agency.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.