Commercial Lines Assistant

Russell Massey & Co Inc; Columbia (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A reputable insurance firm is seeking a driven Commercial Lines Assistant to maintain and grow client relationships while servicing their commercial insurance needs. The ideal candidate will have prior customer service experience, particularly in insurance, and a strong knowledge of insurance products and procedures. Responsibilities include developing new opportunities, maintaining client relationships, and ensuring customer service excellence in a supportive team environment.

Qualifications

• Experience in customer service, preferably in insurance.
• Knowledge of insurance products and procedures.
• Ability to maintain client relationships.

Responsibilities

• Identify and develop commercial insurance opportunities with clients.
• Build and maintain strong client relationships.
• Support clients through renewals and retention processes.

Skills

Customer service orientation

Insurance knowledge

Organizational skills

Communication skills

Decision-making ability

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Why Join Us?

• Competitive Pay
• Professional Development Opportunities
• Job Stability in a Growing Industry
• Great Work Hours: 8:30 AM – 4:45 PM
• Supportive, team-oriented environment

Position Overview

Russell-Massey & Company is seeking a driven, client-focused Commercial Lines Assistant to maintain and grow profitable client relationships while servicing commercial insurance needs. This is an excellent opportunity for a motivated professional who thrives in a relationship-driven environment and wants stability in a growing industry.

Key Responsibilities

• Identify, qualify, and develop commercial insurance opportunities with new and existing clients (in person, online, by phone, and through written communication).
• Build and maintain strong client and prospect relationships through consistent follow-up, timely and accurate quotations, and proactive account support.
• Anticipate, respond to, and follow up on all client service needs.
• Support clients through renewals and retention processes to maintain long‑term relationships.
• Review client audits, verify accuracy, and facilitate corrections as needed.
• Maintain accounts receivable (A/R) and assist with billing inquiries.
• Collaborate with team members, mentor staff, provide expertise, and participate in meetings as needed.
• Maintain continuing education (CE) requirements and stay informed on industry trends, legislation, products, coverages, and technology to enhance performance.

Qualifications

• Prior experience in a customer service role (insurance experience preferred).
• Strong knowledge of insurance products, coverages, rating and underwriting procedures, and industry operations.
• Proven ability to secure and maintain an existing client base.
• People-oriented, customer-focused, and professionally assertive in developing new business and servicing accounts.
• Excellent organizational and time management skills with the ability to work independently.
• Strong decision-making ability and sound business judgment.
• Superior written and verbal communication skills.
• Comfortable working in a team environment.
• Strong technology and computer proficiency.

Ideal Candidate

You are proactive, detail-oriented, and relationship-driven. You take ownership of your accounts, communicate clearly, and pride yourself on delivering exceptional service while contributing to a positive team culture.