Personal Lines Operations Associate -Temporary Role

Arbella 56 Group; Quincy (MA); Sur place; USD 26 174 - 27 552; Plein temps

Avantages offerts par ce poste

On-site gym

Nurse on-site

Cafeterias on-site

Shuttle to T Station

Tuition assistance

Résumé du poste

Arbella Insurance Group in Quincy, MA, is seeking a Personal Lines Operations Associate for a six-month temporary assignment. The role focuses on accurate processing of insurance policy transactions within a single line of business and delivering excellent service to internal and external customers.

The position requires basic MS Office skills, strong organization, and the ability to multitask in a fast-paced environment.

Qualifications

• General working knowledge of MS Office.
• Ability to multi-task and adapt to change.
• Strong organizational skills and attention to detail.
• Good communication and collaboration with teammates and clients.

Responsabilités

• Provide stellar customer service to internal and external customers.
• Assist underwriting, product, billing and customer service teams as needed.
• Communicate workload and any issues to Team Manager promptly.
• Obtain and verify information on insurance applications from agents.
• Process new business, renewals, and endorsements accurately and timely.

Connaissances

MS Office

Customer service

Description du poste

## Personal Lines Operations Associate -Temporary RoleApplylocations: 1100 Crown Colony Drive, Quincy, MA 02169time type: Full timeposted on: Posted 11 Days Agojob requisition id: R01712Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009! The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities. This is a 6 month Temporary role.**Key Responsibilities*** Demonstrate stellar customer service to both internal and external customers* Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service* Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert* Communicate with various internal departments to complete daily work, as required* Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority* Able to shift priorities as needed* Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements* Pursue work independently under general supervision* Manage assigned work efficiently to ensure timely completion**Requirements*** General working knowledge of MS Office* Flexible and adaptable when faced with change* Ability to multi-task* Strong organizational skills and attention to detail* Quick learner, able to navigate multiple systems and products* Works well individually as well as a team* Sound customer service, communication and collaboration skills.* Able to work in a fast paced environment with a strong attention to detail.Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $19.00 an hour - $20.00 an hour based on a variety of factors including, but not limited to, relevant skills and experience. **This is a 6 month Temporary role.**