Commercial Lines Customer Service Representative

Gans & Smith Insurance Agency, Inc.; Longview (TX); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability

Paid Time Off

Dental Insurance

Vision Insurance

Health Insurance

Job summary

Gans & Smith Insurance Agency, Inc. seeks a Commercial Lines Customer Service Representative to support policy servicing, endorsements, claims, and certificate management for a commercial book while building strong client relationships.

You will interact with clients, producers, and carriers to ensure accurate coverage and timely service. Responsibilities include updating policies, providing quotes, processing renewals, taking payments, and handling inquiries.

Qualifications

• High school diploma or equivalent experience.
• Valid driver's license and reliable transportation.
• P&C license preferred but not required.
• Minimum of two years commercial lines insurance account management experience.
• Strong knowledge of insurance products, rating, underwriting, coverages, and industry operations.
• Strong attention to detail, organization, and follow-up; ability to handle difficult situations.
• Proficiency with AMS360 or other agency management software.

Responsibilities

• Service existing clients by updating policies, providing quotes, taking payments, and documentation.
• Answer calls and correspondence regarding policies and service claims.
• Assist producers by researching client needs and options; bind new coverage.
• Renewals, cancellations, and binding of renewals; round out accounts.
• Quote new business and provide requested documentation.
• Resolve client concerns and follow up to ensure resolution.
• Review audits and policies for accuracy and coordinate corrections with carrier.
• Maintain customer interactions in AMS360 and collaborate with team.
• Mentor staff and participate in meetings.

Skills

Commercial lines insurance account管理

Client communication

Attention to detail

Organization

Follow-up

Problem solving

Independent work

Education

High school diploma or equivalent

P&C insurance license

Tools

AMS360

Job description

Join Gans & Smith Insurance Agency as a Commercial Lines Customer Service Representative, where you will support policy servicing, endorsements, claims, and certificate management for a commercial book of business while building strong client relationships.

• Competitive Pay
• Professional Development
• Job Stability
• Paid Time Off
• Dental, Vision, and Health Insurance

Responsibilities:

• Service existing clients by updating policies, providing quotes, taking payments, answering questions, and providing documentation.
• Answer customer calls and correspondence regarding new or existing policies, and service all claims.
• Work with new clients or support a producer to understand client needs, research policy options, finalize and bind new coverage, cancel prior policies, and negotiate with carriers when necessary.
• Set appointments or support a producer to review existing policies, liability limits, exposures, and replacement costs, round out accounts, and bind renewals
• Quote new business, process renewals and cancellations, take payments, and provide requested documentation
• Resolve client concerns by identifying the issue, explaining the best solution, and following up to ensure resolution
• Review audits and policies for accuracy, facilitating corrections between client and carrier as needed
• Maintain accurate records of all customer interactions and transactions in AMS360
• Collaborate with team members, mentor staff, and participate in meetings as needed
• Qualifications:
• High school diploma or equivalent experience
• Valid driver's license and reliable transportation
• Active P&C insurance license preferred but not required
• Minimum of two years commercial lines insurance account management experience required
• Strong knowledge of insurance products, rating procedures, underwriting procedures, coverages, and industry operations
• Strong attention to detail, organization, and follow-up skills; ability to handle difficult situations and solve complex problems independently
• Technology proficiency, including AMS360 or other agency management systems.