Commercial Lines CSR — Growth, Licensing Support, Impact

Hub International; Metairie (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay and health benefits

Retirement savings matching

Generous paid time off

Wellbeing program

Licensing and training support

Job summary

HUB International is seeking a Commercial Lines Customer Service Representative in Metairie, LA. You will interact with clients, Account Executives, and carriers to manage policy servicing and documentation from onboarding through renewals.

The role requires 1–2+ years of Commercial Lines experience, strong communication skills, and a willingness to obtain an active P&C license within 60 days. Competitive benefits and growth opportunities provided.

Qualifications

• High school diploma or equivalent.
• 1-2+ years of Commercial Lines experience preferred.
• Active Property and Casualty License preferred or must be willing to obtain within 60 days.
• Strong computer skills and proficient with various software programs.
• Excellent written and verbal communication.
• Organized and highly detail-oriented.

Responsibilities

• Issue auto ID cards, binders, certificates & Evidence of Property
• Order loss runs and input information
• Order MVRs and E Mods
• Process change requests and cancelations – suspense and follow up, check and scan when received
• Audits – including checking rates, ordering worksheets and invoicing
• Support Account Manager and Account Executives - provide updates once policy is bound
• Process new business and renewals
• Set up/update billing information
• Scan and input all correspondence into paperless file
• Email signed forms to carrier
• Invoices
• Prepare policies to be delivered
• Reconcile fleet schedules
• Prepare tabs for proposals
• Agent of record letters
• Finance agreement quotes
• Renewal of all policies
• Additional administrative duties – general scanning, mail, phone support
• Assist as needed with various projects
• Handle claims intake for the unit

Skills

Excellent written and verbal comm.

Organized

Detail oriented

Strong computer skills

Education

High school diploma or equivalent

Job description

HUB International is seeking a Commercial Lines Customer Service Representative in Metairie, LA. You will interact with clients, Account Executives, and carriers to manage policy servicing and documentation from onboarding through renewals.

The role requires 1–2+ years of Commercial Lines experience, strong communication skills, and a willingness to obtain an active P&C license within 60 days. Competitive benefits and growth opportunities provided.