Commercial Lines CSR: Client-Focused Insurance Service Pro

gpac; Sugar Land (TX); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Career growth opportunities

Stable Monday–Friday schedule

Résumé du poste

gpac, a growing independent insurance agency, seeks a dependable Customer Service Representative to support policy servicing and client relations in Sugar Land, TX. This role emphasizes accuracy, responsiveness, and teamwork in a fast-paced environment.

The ideal candidate has insurance experience, an active Texas Property & Casualty license, and strong organizational and communication skills. This position offers competitive pay, health benefits, and opportunities for advancement within the

Qualifications

• Prior customer service experience in insurance preferred.
• Active Texas Property & Casualty license required.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and Hawksoft.

Responsabilités

• Assist clients with policy changes, renewals, billing questions, certificates, and coverage inquiries.
• Process endorsements, cancellations, reinstatements, and policy updates accurately and efficiently.
• Handle inbound calls, emails, and customer requests in a professional and timely manner.
• Support Account Managers and Producers with administrative and service-related tasks.
• Review policies and documents for accuracy and completeness.
• Maintain detailed and organized client records within the agency management system.
• Communicate with insurance carriers regarding underwriting, policy servicing, and follow-up items.
• Help ensure excellent customer retention through responsive service and relationship-building.
• Stay informed on agency procedures and carrier guidelines.

Connaissances

Customer service

Insurance experience

Active Texas Property & Casualty

Communication

Organizational skills

Multi-tasking

Microsoft Office

Hawksoft experience

Outils

Hawksoft

Microsoft Office

Description du poste

gpac, a growing independent insurance agency, seeks a dependable Customer Service Representative to support policy servicing and client relations in Sugar Land, TX. This role emphasizes accuracy, responsiveness, and teamwork in a fast-paced environment.

The ideal candidate has insurance experience, an active Texas Property & Casualty license, and strong organizational and communication skills. This position offers competitive pay, health benefits, and opportunities for advancement within the