Commercial Lines Client Service Manager (Entertainment)

Gallagher; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher in New York seeks a Property and Casualty licensed Commercial Lines Client Service Manager to support an Entertainment clients book. You will collaborate with clients and colleagues to deliver tailored insurance solutions and build lasting relationships.

You’ll manage renewals, identify coverage gaps, and supervise team members while ensuring compliance and accurate data across Gallagher systems. This role offers growth and a collaborative, client-focused culture.

Qualifications

• Bachelor's degree with 5+ years of client service management experience.
• Active Property and Casualty Producer's License.
• Proficiency with EPIC and MS Office.
• Insurance industry experience with middle-market solutions.
• CISR, CIC, CPCU designations preferred.

Responsibilities

• Manage renewal process by gathering client information and tailoring solutions.
• Identify gaps in coverage and drive additional sales.
• Build relationships with clients and carrier partners.
• Mentor team members and provide feedback.
• Conduct audits to ensure compliance.
• Maintain accurate client and policy data in Gallagher systems.
• Use Gallagher technology to improve productivity.
• Manage multiple priorities to meet deadlines.

Skills

Client service management

Relationship building

Project management

Communication skills

Prioritization

Education

Bachelor's degree or equivalent

Tools

EPIC

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we're looking for a Property and Casualty licensed Commercial Lines Client Service Manager to support a book of Entertainment clients. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You'll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact.

How You'll Make An Impact

You'll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you'll help ensure client needs are met and compliance standards are upheld.

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher's systems.
• Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here's what you'll bring to the role:

• A Bachelor's degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
• An active Property and Casualty Producer's License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle-market insurance solutions and maintaining clients and carrier relationships.
• CISR, CIC, CPCU designations (preferred).
• The ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)