Commercial Lines Claims Advocate

Ross & Yerger Insurance, Inc.; Jackson (MS); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Employee ownership (ESOP)

Competitive benefits package

Job summary

Ross & Yerger Insurance, Inc. in Jackson, MS is seeking a claims professional to assist Commercial lines property & casualty clients with reporting new claims and resolving existing ones.

You will evaluate coverage, investigate as needed, and enter data into our agency system while supporting colleagues on coverage issues. Responsibilities include monitoring large open claims, preparing risk analyses, and negotiating with carrier adjusters.

Qualifications

• Degree or equivalent work experience required.
• Three years property/casualty insurance work experience.
• Basic knowledge of property/casualty coverages.
• Strong communication and analytical skills.
• Proficiency with agency management systems and MS Office.

Responsibilities

• Assist Commercial lines property & casualty clients with reporting new claims and resolving existing ones.
• Evaluate reported claims for coverage applicability and investigate as needed.
• Enter initial claim data into the agency system and update as new data becomes available.
• Assist colleagues in evaluating coverage issues and resolving claim problems for clients.
• Monitor activity on large, open claims for all clients.
• Prepare claim review portions of client stewardship reports and meetings.
• Prepare risk/loss analysis reports upon request from clients.
• Negotiate coverage, reserve and payment issues with carrier adjusters as needed.
• Present capabilities and demonstrate our claim services to clients.
• Train staff on claim procedures and coverage issues.

Skills

Interpersonal skills

Analytical skills

Communication skills

Data entry / computer skills

Education

Bachelor's degree or equivalent work experience

Job description

Major Duties And Responsibilities

• Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims.
• Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary.
• Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures.
• Assist other agency employees in evaluating coverage issues and resolving claim problems for their clients.
• Monitor activity on large, open claims for all clients.
• Monitor total claim activity for “Franchise Accounts.”
• Prepare the claim review portion of client stewardship reports and meetings.
• Prepare risk/loss analysis reports, upon request from clients
• Negotiate coverage, reserve and payment issues with carrier adjusters as needed.
• Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients.
• Serve as a member of the agency’s disaster awareness/recovery team.
• Train other agency personnel on claim procedures and technical coverage issues.

Requirements

• Four-year college degree or equivalent work experience.
• Three years property/casualty insurance work experience.
• Basic knowledge of property/casualty coverages (advanced knowledge preferred).
• Good interpersonal skills and customer focus.
• Good analytical skills for evaluating claim results, sources and trends.
• Basic computer/data entry skills (agency management, word processing and spreadsheet software experience preferred).
• The ability to effectively communicate both orally (especially on the telephone) and in writing.

Since 1860, Ross & Yerger, a Top 100 Independent Insurance Agency headquartered in Jackson, MS, has had an unwavering commitment to meeting the needs of its employees, clients, and community. As a perennial “Best Place to Work” organization and one of Mississippi’s healthiest workplaces, we nurture a culture of continuous learning, professional development, and career advancement. It’s in that spirit that we also share profits and ownership with all employees through our ESOP plan in addition to offering tremendous benefits including competitive compensation, comprehensive health and welfare benefits, continuing education reimbursement, parental leave, and generous Paid Time Off.

• This job description is not all-inclusive and may be supplemented as business conditions change.