Commercial Lines Associate Client Representative

World Insurance Associates LLC; Sioux Falls (SD); On-site; USD 38,000 - 52,000; Full time

Job summary

World Insurance Associates is seeking an Associate Client Representative to support a high-volume Commercial Lines book of business. Under the guidance of a lead servicer, you will deliver excellent customer service to external and internal clients to help maintain satisfaction and retention.

The role requires 0-2 years of Commercial Property and Casualty experience, with a focus on accuracy, timely processing, and effective communication.

Qualifications

• 0-2 years’ experience in Commercial Property and Casualty.
• Excellent customer service and communication skills.
• Able to learn coverage fundamentals and apply them.”

Responsibilities

• Support lead servicer in managing a high-volume book of business.
• Set up and maintain accurate account details and policy information in EPIC.
• Prepare standard communications to clients and carriers using templates and forms.
• Endorse policies in EPIC and create activities for team members.
• Order loss runs and coordinate with internal teams.

Skills

MS Excel

MS Word

MS Office

Communication

Problem solving

Education

HS Diploma

Tools

EPIC

Job description

Description

Company Overview World Insurance Associates ("World") is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

Position Summary The Associate Client Representative supports the daily management of a high-volume Commercial Lines bookofselectbusiness. Under the direction of a lead servicer, this positionconsistently providesexcellent customer service to external and internal clients to ensure client satisfaction and retention.

Primary Responsibilities

• Supports leadservicerin effectively managing a high-volume book of business ensuring all required tasks are completed accurately andon-timeto meet theclientneeds.
• Set up andmaintainaccurateaccount details, contacts, and policy information in EPIC
• Attach, organize, and name documents in EPIC
• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, proposal letters, change requests,proofs of insuranceetc.
• Endorse policy in EPIC
• Create activities in EPIC and assign applicableteam-member.
• Order loss runs

Work Experience

• 0-2 years’ experience inCommercialProperty and Casualty

Professional Licenses/Certifications

• Licensed or obtaining state Property & Casualty insurance licensewithin a specifiedtime frame

Essential Skills/Competencies

• Knowledge of Excel, Word, and other MS Office products to include basic formatting
• Able to learn coverage fundamentals.
• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.
• Seeksto obtain industry information, new product information, coverage, and technology to continuously improveknowledgeperformance.
• Strong written, oral, and interpersonal communication skills.
• Able to follow a well-established and familiar set of activities and/orprocessto derive a solution.
• Sets priorities and manages workflow to ensure effective,timely, and efficient service delivery.
• Works to achieve statedobjectivesanddeliversresultsatthe close direction of a senior team member.

Education

• HS Diploma or equivalent

Physical Demands & Working Conditions

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of forcefrequentlyto lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically isrequiredevery day, andwalking and standingarerequiredoccasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equalopportunityworkplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodationsto knownphysical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodationwould imposean undue hardship on the operation of our business.