Commercial Lines Associate Client Representative

Alamo Insurance Services Inc.; Hartford (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

World Insurance Associates is seeking a Senior Associate Client Representative to support daily management of a high-volume Commercial Lines book. Under a lead servicer, you will deliver excellent service to external and internal clients to ensure satisfaction and retention.

Ideal candidates have 0-2 years in Commercial Property and Casualty, hold a Property & Casualty license, and are proficient in MS Word, Excel, and EPIC. This role emphasizes accurate data handling and timely communications.

Qualifications

• 0-2 years’ experience in Commercial Property and Casualty.
• Must hold state Property & Casualty insurance license.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in MS Word, Excel, and standard office software.

Responsibilities

• Support lead servicer in managing a high-volume Commercial Lines book.
• Set up and maintain accurate account details in EPIC.
• Attach, organize, and name documents in EPIC.
• Produce standard client communications using templates and forms.
• Endorse policies in EPIC and create team activities in the system.
• Order loss runs to support client requests.

Skills

Communication

Excel

MS Office

Written & Verbal Communication

Interpersonal Skills

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Company Overview

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.

Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

Position Summary

The Senior Associate Client Representative supports the daily management of a high-volume Commercial Lines book of select business. Under the direction of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention.

Primary Responsibilities

• Supports leadservicerin effectively managing a high-volume book of business ensuring all required tasks are completed accurately andon-timeto meet theclientneeds.
• Set up andmaintainaccurateaccount details, contacts, and policy information in EPIC
• Attach, organize, and name documents in EPIC
• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, proposal letters, change requests,proofs of insuranceetc.
• Endorse policy in EPIC
• Create activities in EPIC and assign applicableteam-member.
• Order loss runs

Work Experience

• 0-2 years’ experience inCommercialProperty and Casualty

Professional Licenses/Certifications

• Must hold state Property & Casualty insurance license
• Knowledge of Excel, Word, and other MS Office products to include basic formatting
• Able to learn coverage fundamentals.
• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.
• Seeksto obtain industry information, new product information, coverage, and technology to continuously improveknowledgeperformance.
• Strong written, oral, and interpersonal communication skills.
• Able to follow a well-established and familiar set of activities and/orprocessto derive a solution.
• Sets priorities and manages workflow to ensure effective,timely, and efficient service delivery.
• Works to achieve statedobjectivesanddeliversresultsatthe close direction of a senior team member.

Education

• HS Diploma or equivalent

Physical Demands & Working Conditions

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of forcefrequentlyto lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically isrequiredevery day, andwalking and standingarerequiredoccasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences.

We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish.

WIA is honored to be an equalopportunityworkplace.

We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

To Executive Search Firms and Staffing Agencies

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.