Commercial Lines - Assistant Vice President, Operations

Cincinnati Financial; Fairfield (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

The Cincinnati Insurance Companies, headquartered in Fairfield, Ohio, seeks an Assistant Vice President of Commercial Operations to lead underwriting support and drive operational excellence. You will translate strategic priorities into measurable outcomes, oversee training programs, and champion automation and process improvements across Commercial Lines.

Reporting to Commercial Operations, this role emphasizes talent development, change management, and sustained performance metrics to enhance

Qualifications

• Bachelor's degree in business, finance, insurance, or related field or 4+ years of equivalent professional work experience.
• 3-5 years of experience in insurance operations, underwriting support, or related functions.
• Proven expertise in operational analytics, automation, and operational excellence initiatives.

Responsibilities

• Lead multiple underwriting support functions to ensure operational effectiveness, quality, productivity, and service excellence.
• Execute operational initiatives supporting profitability, growth, efficiency, and associate effectiveness.
• Partner with underwriting leadership to align staffing, workflow design, and operational capabilities with business needs.
• Leverage data analytics to optimize staffing capacity, workforce allocation, and talent deployment based on workload complexity and demand.
• Drive business process improvement and change leadership across Commercial Lines support functions.

Skills

PMBOK

ADKAR

Data analytics

Leadership

Change management

Education

Bachelor's degree in business, finance, insurance, or related field

Tools

PMBOK

ADKAR

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Commercial Lines Administration department is seeking an Assistant Vice President, Commercial Operations. The AVP, Commercial Operations is responsible for leading the execution of operational strategies that support Commercial Lines underwriting and business objectives. This role provides leadership and oversight for underwriting support functions, business process optimization, workforce planning, operational readiness, and organizational change adoption. Working closely with Commercial underwriting leadership, technology partners, Learning & Development, Human Resources, and other key stakeholders, this leader ensures operational excellence, scalability, and a consistently exceptional agent and associate experience.

The AVP serves as a key operational leader responsible for translating strategic priorities into measurable business outcomes through effective execution, talent development, continuous improvement, and operational enablement. This position reports to the Vice President of Commercial Operations.

This position is based at our Headquarters in Fairfield, Ohio.

Be ready to:

• lead multiple underwriting support functions, ensuring operational effectiveness, quality, productivity, and service excellence
• execute operational initiatives that support Commercial Lines profitability, growth, efficiency, and associate effectiveness
• partner with underwriting leadership to align staffing strategies, workflow design, and operational capabilities with business needs
• leverage data analytics to optimize staffing capacity, workforce allocation, and talent deployment based on workload complexity and business demand
• lead business process improvement initiatives across Commercial Lines support functions, identifying opportunities to simplify processes, eliminate waste, and improve outcomes
• drive operational readiness and successful adoption of technology, product, and workflow enhancements through effective change leadership and stakeholder engagement
• oversee training strategies, curriculum development, and capability-building programs for core operational roles
• establish and monitor operational performance metrics, identifying trends and implementing corrective actions when needed
• lead operational governance associated with change management, process improvement, and workflow standardization
• champion automation opportunities and operational innovation that improve associate productivity and service delivery
• develop leaders and associates through coaching, succession planning, performance development, and career pathing
• serve as a trusted operational advisor and partner across Commercial Lines leadership teams, helping drive execution of strategic priorities

Be equipped with:

• operational excellence and execution discipline
• talent development and organizational leadership
• proven transformation management experience inclusive of deep understanding and application of PMBOK project and portfolio management and ADKAR change management principles and best practices
• enterprise level expertise and relationships to support wide scale execution
• proven history of data driven decision making
• demonstrated negotiation and conflict resolution skills.
• advanced knowledge of Commercial Lines underwriting operations, workflows, systems, and support functions

Bring education and experience from:

• bachelor's degree in business, finance, insurance, or related field, or 4+ years of equivalent professional work experience
• 3-5 years of experience in insurance operations, underwriting support, or related functions
• prior proven expertise in operational analytics, automation, and operational excellence initiatives

The pay range for this position is $120,000 - $150,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company