Commercial Lines - Assistant Vice President, Operations

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, Ohio, seeks an Assistant Vice President, Commercial Operations to lead underwriting support and drive operational excellence across Commercial Lines. This role ensures scalable processes, effective workforce planning, and change adoption that aligns with strategic objectives.

Collaborating with Commercial underwriting leadership, technology partners, and HR, you will transform priorities into measurable outcomes, enhance agent and associate

Qualifications

• Bachelor’s degree or 4+ years of equivalent professional work experience.
• 3–5 years of experience in insurance operations, underwriting support, or related functions.
• Proven expertise in operational analytics, automation, and operational excellence initiatives.

Responsibilities

• Lead multiple underwriting support functions with focus on operational excellence and service quality.
• Drive initiatives that improve profitability, growth, efficiency, and associate effectiveness.
• Partner with underwriting leadership to align staffing, workflow design, and capabilities with business needs.
• Leverage data analytics to optimize staffing and resource allocation.
• Lead business process improvement initiatives across Commercial Lines support functions.

Skills

Operational leadership

Change management

Data-driven decision making

PMBOK/ADKAR knowledge

Negotiation skills

Underwriting operations knowledge

Education

Bachelor’s degree in business, finance, insurance, or related field

Tools

Underwriting systems

Workflow tooling

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

Build your future with us

Our Commercial Lines Administration department is seeking an Assistant Vice President, Commercial Operations. The AVP, Commercial Operations is responsible for leading the execution of operational strategies that support Commercial Lines underwriting and business objectives. This role provides leadership and oversight for underwriting support functions, business process optimization, workforce planning, operational readiness, and organizational change adoption. Working closely with Commercial underwriting leadership, technology partners, Learning & Development, Human Resources, and other key stakeholders, this leader ensures operational excellence, scalability, and a consistently exceptional agent and associate experience.

The AVP serves as a key operational leader responsible for translating strategic priorities into measurable business outcomes through effective execution, talent development, continuous improvement, and operational enablement. This position reports to the Vice President of Commercial Operations.

This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $120,000 - $150,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To

• lead multiple underwriting support functions, ensuring operational effectiveness, quality, productivity, and service excellence
• execute operational initiatives that support Commercial Lines profitability, growth, efficiency, and associate effectiveness
• partner with underwriting leadership to align staffing strategies, workflow design, and operational capabilities with business needs
• leverage data analytics to optimize staffing capacity, workforce allocation, and talent deployment based on workload complexity and business demand
• lead business process improvement initiatives across Commercial Lines support functions, identifying opportunities to simplify processes, eliminate waste, and improve outcomes
• drive operational readiness and successful adoption of technology, product, and workflow enhancements through effective change leadership and stakeholder engagement
• oversee training strategies, curriculum development, and capability-building programs for core operational roles
• establish and monitor operational performance metrics, identifying trends and implementing corrective actions when needed
• lead operational governance associated with change management, process improvement, and workflow standardization
• champion automation opportunities and operational innovation that improve associate productivity and service delivery
• develop leaders and associates through coaching, succession planning, performance development, and career pathing
• serve as a trusted operational advisor and partner across Commercial Lines leadership teams, helping drive execution of strategic priorities

Be Equipped With

• operational excellence and execution discipline
• talent development and organizational leadership
• proven transformation management experience inclusive of deep understanding and application of PMBOK project and portfolio management and ADKAR change management principles and best practices
• enterprise level expertise and relationships to support wide scale execution
• proven history of data driven decision making
• demonstrated negotiation and conflict resolution skills.
• advanced knowledge of Commercial Lines underwriting operations, workflows, systems, and support functions

Bring Education And Experience From

• bachelor’s degree in business, finance, insurance, or related field, or 4+ years of equivalent professional work experience
• 3-5 years of experience in insurance operations, underwriting support, or related functions
• prior proven expertise in operational analytics, automation, and operational excellence initiatives

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

US-OH-Fairfield