Commercial Lines Account Manager - Small Business

Harrison Gray Search; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Flexible Savings Account (FSA)

401K with company match

Paid vacation and personal time

Job summary

A leading insurance recruitment firm is seeking a Commercial Lines Account Manager to manage and grow a book of small business insurance accounts. The ideal candidate has at least 2 years of experience, an active insurance license, and strong communication skills. Responsibilities include client service, policy management, and maintaining accurate customer records. This role offers a competitive salary and various benefits including medical and retirement plans.

Qualifications

• Minimum 2 years of experience managing commercial small business accounts.
• Active Property and Casualty license required.
• Ability to understand and analyze insurance forms.

Responsibilities

• Meet the insurance needs for small business accounts.
• Deliver prompt service to clients and partners.
• Review existing accounts for supplemental coverage.

Skills

Strong mathematical skills

Excellent written and oral communication skills

Courteous and professional telephone manner

Ability to multitask efficiently

High attention to detail

Education

Bachelor's degree (preferred)

Tools

MS Office (Word, Excel)

Job description

Commercial Lines Account Manager - Small Business

Commercial Lines Account Manager - Small Business

2 days ago Be among the first 25 applicants

This range is provided by Harrison Gray Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $65,000.00/yr

Harrison Gray Search has partnered with a leading insurance firm to identify an experienced Commercial Lines Account Manager. This is a client-facing, service-driven role focused on managing and growing a book of small business commercial accounts (approximately 250 accounts).

Key Responsibilities

• Meet the insurance needs of internal teams and clients for small business accounts.
• Deliver prompt, courteous service to clients, team members, carrier, and broker partners to retain and expand the commercial lines book of business.
• Monitor monthly expiration lists and proactively follow up on all assigned accounts.
• Review existing accounts for supplemental coverage and manage renewals as appropriate.
• Maintain professional relationships with clients, co-workers, and company personnel.
• Prepare complete and accurate applications using the agency management system.
• Utilize company website portals for quoting, policy changes, and monitoring policy activities.
• Maintain up-to-date customer files (electronic and paper) in Applied/EPIC.
• Adhere to department policies and procedures, prioritizing work according to established guidelines.
• Complete various duties and special projects as assigned.

Required Qualifications

• Minimum 2 years of experience managing commercial small business accounts.
• Active Property and Casualty license and ability to meet bonding requirements.
• Ability to understand, review, and analyze insurance forms and policies for accuracy.
• Strong mathematical skills and ability to rate insurance policies.
• Excellent written and oral communication skills.
• Ability to work scheduled hours and additional time as needed.

Preferred Skills

• Courteous and professional telephone manner and appearance.
• Ability to multitask efficiently.
• Pleasant, client-focused personality.
• Proficiency with MS Office suite (Word, Excel).
• Self-motivated and able to work independently.
• Ability to remain calm under pressure.
• High attention to detail and accuracy.
• Strong professional work ethic.
• Location: In-person in Indian River, Harbor Springs, Kingsley, or Grand Rapids, Michigan.
• Hours: 8:00am–5:00pm Monday–Thursday; 8:00am–4:30pm Friday (Memorial Day through Labor Day, Friday hours end at 4:00pm).
• Reporting: Reports to the Chief of Planning and Operations.
• Impact: Primary responsibility is to provide superior customer service, directly affecting client satisfaction and retention. No budgetary authority or direct reports.

Salary and Benefits

• Medical, dental, and vision plans
• Employer-paid life insurance
• Flexible Savings Account (FSA)
• Short-term and long-term disability
• 401K with company match
• Cell phone reimbursement
• Educational expense reimbursement
• Paid vacation, personal time, and holidays
• Possible relocation package

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Administrative

• Industries

  Insurance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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