Commercial Lines Account Manager

JL Connects; Farmington Hills (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Medical insurance

Vision insurance

Job summary

A growing insurance firm in Farmington Hills is seeking a Commercial Lines Account Manager to manage small market commercial insurance accounts. This role involves coordinating complex policy transactions, collaborating with underwriters, and providing high-level client support. Candidates should have a Bachelor’s degree, a valid Michigan insurance license, and 2+ years of relevant experience. Competitive salary and benefits include medical and disability insurance.

Qualifications

• Active and valid State of Michigan Property & Casualty Insurance License is required.
• 2+ years of experience in commercial insurance account management, ideally managing small market accounts.
• Proficiency in related agency management systems will be considered.

Responsibilities

• Manage assigned commercial accounts, including quotes, coverage changes, and renewals.
• Communicate with clients and underwriters to address inquiries.
• Provide excellent customer service and support certificate issuance.

Skills

Negotiation skills

Communication skills

Interpersonal skills

Knowledge of middle market insurance products

Education

Bachelor’s degree in Risk Management, Business, Finance, or related field

Tools

MS Office Suite

AMS360

ImageRight

Job description

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President and Partner at JL Connects | Bringing People Together

Job Overview

This position plays a pivotal role in servicing small market commercial insurance accounts within the Property & Casualty team, under the guidance of the Director of Client Services. Responsibilities include coordinating complex policy transactions, maintaining detailed and accurate records, and providing high-level client support. The role requires close collaboration with underwriters, Account Executives, and clients to ensure seamless delivery of customized insurance solutions.

Key Responsibilities

• Manage assigned commercial accounts, including quotes, coverage changes, renewals, and certificates
• Review policies and documents for consistency and compliance
• Communicate with clients and underwriters to address inquiries and gather information
• Prepare vehicle ID cards, process policy transactions, and support certificate issuance
• Analyze insurance-related contract requirements
• Assist Account Executives, complete special projects, and uphold confidentiality standards
• Provide excellent customer service and contribute positively to the team environment

Qualifications

• Ideally Bachelor’s degree in Risk Management, Business, Finance, or a related field (preferred) or equivalent experience
• Active and valid State of Michigan Property & Casualty Insurance License
• 2+ years of experience in commercial insurance account management, ideally handing small market accounts
• Strong knowledge of middle market insurance products and carrier relationships
• Proficiency with MS Office Suite, AMS360 and ImageRight; will consider experience with related agency management systems
• Excellent negotiation, communication, and interpersonal skills

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Insurance Agencies and Brokerages

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Inferred from the description for this job

401(k)

Disability insurance

Medical insurance

Vision insurance

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