Commercial Lines Account Manager (Remote-friendly)

Insurance Office of America; Charleston (WV); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America (IOA) is hiring an Account Manager - Commercial Lines in Charleston, WV. The role focuses on managing a book of business, ensuring retention and supporting new business, while handling day-to-day admin and service tasks.

The ideal candidate will have 3+ years in account management (or 5+ years in insurance), active license, CIC preferred, and strong analytical and service skills. On-site and remote work considerations apply with a hybrid policy.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• MS Office proficiency (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Skills

Account management experience

Insurance industry knowledge

Analytical thinking

Customer service

Active insurance license

CIC or equivalent designation

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) is hiring an Account Manager - Commercial Lines in Charleston, WV. The role focuses on managing a book of business, ensuring retention and supporting new business, while handling day-to-day admin and service tasks.

The ideal candidate will have 3+ years in account management (or 5+ years in insurance), active license, CIC preferred, and strong analytical and service skills. On-site and remote work considerations apply with a hybrid policy.