Commercial Lines Account Manager | Growth & Retention

HUB International; Kalamazoo (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Life and Disability Plans

Vacation, Holiday, Sick, and Personal

Pet Insurance

Bonus Program

Comprehensive Onboarding Program

Continuing Education / Personal Dev

Flexible Work Arrangements

Employee Engagement Events

Dress for Your Day Dress-Code

Service Awards

Job summary

HUB International is seeking a Commercial Account Manager in Michigan to manage a large book of business and retain clients through excellent service. You’ll mentor associates, collaborate with Producers and senior staff, and ensure precise client data in our systems.

The role emphasizes growth in a team-focused environment, with travel as needed and a strong commitment to client outcomes in a leading brokerage.

Qualifications

• High School Degree or Equivalent.
• 3-5+ years in a Commercial Lines role on the agency side.
• Experience working in the middle market with accounts averaging $15k in revenue and above.
• Intermediate Excel skills.
• Strong communication.
• P&C License.
• Willingness to travel, on occasion.

Responsibilities

• Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
• Provide quality customer service to existing accounts with a goal of 93% retention or more.
• Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
• Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
• Ensure accurate maintenance of client information in EPIC
• Special projects and all other duties, as assigned

Skills

Commercial Lines experience

Strong communication

P&C License

Intermediate Excel

Agency experience

Education

High School Degree or Equivalent

Job description

HUB International is seeking a Commercial Account Manager in Michigan to manage a large book of business and retain clients through excellent service. You’ll mentor associates, collaborate with Producers and senior staff, and ensure precise client data in our systems.

The role emphasizes growth in a team-focused environment, with travel as needed and a strong commitment to client outcomes in a leading brokerage.