Commercial Lines Account Manager - Growth & Renewals

Insurance Office of America; Thousand Oaks (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Company-paid health insurance

Bonus potential

Paid holidays and vacations

Sick time

401K with employer match

Career progression

Job summary

Insurance Office of America in Southern California is seeking an Account Manager for Commercial Lines. You will manage an assigned book, support new business, and coordinate day-to-day admin and customer service while resolving complex issues.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred). Strong analytical and communication skills are required, with MS Office proficiency. Hybrid work model offered.

Qualifications

• 3–5 years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Technical competence: Maintain industry expertise and systems.
• Direct daily activities of the account management team.
• Handle policy administration, billing, claims, and coverage analysis.
• Renewals: research, submissions, negotiate coverages, present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and clear team communication.

Skills

Account management experience

Insurance brokerage knowledge

P&C licensing

Analytical skills

Customer service

Communication

Organizational skills

Education

High School Diploma

CIC designation (preferred)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America in Southern California is seeking an Account Manager for Commercial Lines. You will manage an assigned book, support new business, and coordinate day-to-day admin and customer service while resolving complex issues.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred). Strong analytical and communication skills are required, with MS Office proficiency. Hybrid work model offered.