Commercial Lines Account Manager

The Juris Agency; State College (Centre County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Fully paid Continuing Education

Job summary

Doty & Hench, Richard R. Motter Agency, Gearhart Herr & Co. in Central Pennsylvania seeks a Commercial Lines Account Manager to nurture client relationships and ensure satisfaction in our State College office.

This on-site role emphasizes face-to-face client interaction and service excellence. The ideal candidate will have a background in customer service, be able to manage policies accurately, and stay current with insurance industry developments to better assist clients.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred, especially in insurance.
• Ability to explain complex insurance terms clearly.

Responsibilities

• Client Interaction: Serve as the primary point of contact for clients, ensuring their queries and concerns are addressed promptly and effectively.
• Policy Management: Assist with the management and maintenance of client policies, ensuring accuracy and compliance with industry standards.
• Renewals and Reviews: Conduct regular policy reviews and assist clients with the renewal process, identifying potential areas for improvement or additional coverage.
• Problem Resolution: Identify and resolve client issues with a commitment to providing excellent customer service.
• Documentation: Maintain detailed and accurate records of client interactions and transactions.
• Industry Knowledge: Stay informed about the latest developments in the insurance industry to better assist clients.

Skills

Customer service

Communication skills

Organization

Multitasking

Education

High school diploma

Job description

Job Description

Join Doty & Hench, Richard R. Motter Agency, and Gearhart Herr & Co., a distinguished firm in Central Pennsylvania, at the heart of our thriving communities. As a Commercial Lines Account Manager, you will be the cornerstone of our Commercial Lines customer service in our State College office; responsible for nurturing client relationships and ensuring their satisfaction at every touchpoint. We pride ourselves on our personalized approach to customer service, setting us apart in the industry. This on-site role allows you to engage face-to-face with both new and longstanding clients, enhancing their experience by directly addressing their needs. If you are passionate about customer service and seek to make a significant impact within a respected agency, we invite you to explore this opportunity. Become part of a team that values positivity, engagement, and innovation as you contribute to our continued growth and success. We look forward to welcoming you to a work environment where your efforts are appreciated and celebrated, paving the way for a promising career in customer service.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Evenings Off
• Fully paid Continuing Education

Responsibilities

Client Interaction: Serve as the primary point of contact for clients, ensuring their queries and concerns are addressed promptly and effectively.

Policy Management: Assist with the management and maintenance of client policies, ensuring accuracy and compliance with industry standards.

Renewals and Reviews: Conduct regular policy reviews and assist clients with the renewal process, identifying potential areas for improvement or additional coverage.

Problem Resolution: Identify and resolve client issues with a commitment to providing excellent customer service.

Documentation: Maintain detailed and accurate records of client interactions and transactions.

Industry Knowledge: Stay informed about the latest developments in the insurance industry to better assist clients.

Requirements

Education: High school diploma or equivalent is required.

Experience: Previous experience in customer service or a related field, preferably within the insurance industry.

Licensing: Valid Pennsylvania insurance license for property and casualty or ability to obtain one within a specified timeframe.

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain complex insurance terms to clients.

Technology Proficiency: Familiarity with customer management software and a proficient understanding of Microsoft Office products.

Organizational Skills: Strong ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.

Problem-Solving: Aptitude for identifying issues and developing effective solutions for clients.