Commercial Lines Account Manager

FMJ Agency Alliance; Morristown (NJ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

FMJ Agency Alliance seeks a Commercial Lines Account Manager in Morristown, NJ for a full-time, hybrid role with some work-from-home flexibility. You will manage a portfolio of commercial clients, handle renewals, endorsements, COIs, and respond to coverage questions while collaborating with producers on proposals and new business.

Ideal candidates have strong commercial lines knowledge, a valid P&C license (or ability to obtain), experience with insurance software and agency systems, and

Qualifications

• Strong commercial lines knowledge and ability to interpret policies for coverage solutions.
• Experience with account management, renewals, documentation, and coordination with producers and carriers.
• Customer-focused with clear communication and problem-solving skills.
• Experience or familiarity with insurance operations, underwriting processes, carrier guidelines, and agency systems.
• Understanding of Employee Benefits concepts or willingness to learn.

Responsibilities

• Manage a portfolio of commercial lines clients, handling policy changes, renewals, endorsements, COIs, and coverage questions.
• Collaborate with producers to prepare proposals and review coverage options; support new business and cross-selling.
• Respond to client inquiries and coordinate with carriers on underwriting and billing issues.
• Ensure timely, accurate documentation in agency management systems and maintain strong client relationships.
• Identify risk management needs and support internal processes to improve service delivery and efficiency.

Skills

Commercial Lines coverage knowledge

Account Management

Customer Service

Insurance operations

Employee Benefits concepts

Commercial Lines account management

Property & Casualty license

Insurance software

Microsoft Office

Agency management systems

Tools

Agency management systems

Insurance software

Microsoft Office

Job description

Company Description

FMJ Agency Alliance, founded in 2010 by former captive agents, provides independent insurance agents with the infrastructure of a large agency while allowing them to retain full ownership of their clients and brand. The organization offers broad business insurance, personal lines, and E&S market access, as well as niche programs for industries such as restaurants, contractors, auto repair, cyber, dwellings, and special events. Partners benefit from agency management systems, support services, carrier relationship management, marketing, lead generation, and ongoing training and education. FMJ Agency Alliance works with captive agents seeking more control and independent agents needing deeper market access without added overhead, leveraging over 60 years of combined experience to support their growth.

Role Description

The Commercial Lines Account Manager is a full-time, hybrid role based in Morristown, NJ, with flexibility for some work from home. This role manages a portfolio of commercial lines clients, handling day-to-day servicing needs such as policy changes, renewals, endorsements, certificates of insurance, and coverage questions. The Account Manager collaborates with producers to prepare proposals, review coverage options, and support new business and cross-selling opportunities. Responsibilities include responding to client inquiries, coordinating with carriers on underwriting and billing issues, and ensuring timely, accurate documentation in agency management systems. The role also involves maintaining strong client relationships, proactively identifying risk management needs, and supporting internal processes to improve service delivery and operational efficiency.

Qualifications

• Candidates should possess strong Commercial Lines Coverage knowledge, with the ability to interpret policies and advise clients on appropriate coverage solutions.
• Candidates should possess Account Management skills, including portfolio management, renewal handling, documentation, and coordination with producers and carriers.
• Candidates should possess Customer Service skills, demonstrating responsiveness, clear communication, problem-solving, and a client-focused approach.
• Candidates should possess experience or familiarity with Insurance operations, including underwriting processes, carrier guidelines, and agency management systems.
• Candidates should possess understanding of Employee Benefits concepts, or a willingness to learn, to support clients with broader risk and benefits needs.
• Relevant qualifications include prior experience in a commercial lines account manager or similar role, a valid Property & Casualty insurance license (or ability to obtain), proficiency with common insurance software and Microsoft Office, and strong organizational and time-management skills.
• Additional beneficial qualifications include experience in independent agency environments, knowledge of E&S markets, attention to detail, and the ability to work effectively in a hybrid setting with both in-office collaboration and remote work.