Commercial Lines Account Manager

Sequel Insurance Agencies; Louisville (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sequel Insurance Agencies in Louisville, KY is seeking a Commercial Lines Account Manager to serve as a trusted advisor for commercial policyholders, helping clients navigate risk and tailor coverage options. The role emphasizes proactive service, accurate documentation, and collaboration across in-office and remote teammates.

The ideal candidate holds an active P&C license and has at least 3 years in commercial lines within an independent agency, with strong communication and analytical skills

Qualifications

• Active P&C Insurance License
• Minimum 3+ years of commercial lines account management in an independent agency
• Strong industry knowledge and consultative insurance/risk management capabilities

Responsibilities

• Serve as primary contact for commercial clients delivering proactive advisory service
• Prepare applications, remarket renewals, and evaluate carrier options for client needs
• Assess carrier underwriting guidelines to maintain profitability for agency and partners
• Identify coverage gaps and present add-on solutions to expand accounts
• Coordinate with carrier claims to guide policyholders through the claims process
• Maintain precise electronic documentation and review policy documents for accuracy
• Mentor junior staff and support onboarding and SOP training across in-office and remote teams
• Build and maintain relationships with carrier representatives and stay informed on market trends

Skills

Collaborative mindset

Advanced communication

Analytical thinking

Problem solving

Digital literacy

Education

Property & Casualty license

Tools

Microsoft 365

Epic

Digital client portals

Job description

As a Commercial Lines Account Manager, you are the vital link connecting our agency, carrier partners, and valued clients. You serve as the trusted advisor for our commercial policyholders, helping them navigate risk, select tailored coverage options, and manage their insurance portfolios seamlessly.

If you thrive in a collaborative environment, possess strong technical underwriting insight, and are passionate about delivering an exceptional customer experience, we’d love to have you on our team.

ESSENTIAL RESPONSIBILITIES

• Client Relationship & Service Excellence: Serve as the primary point of contact for commercial clients, delivering proactive, prompt, and high-touch advisory service.
• Coverage Placement & Policy Management: Prepare comprehensive insurance applications, remarket renewals, evaluate carrier coverage options, and make strategic policy placement decisions tailored to client needs.
• Underwriting & Risk Analysis: Objectively assess carrier underwriting guidelines to qualify risks and maintain profitability for both the agency and carrier partners.
• Account Growth & Cross-Selling: Identify coverage gaps and actively present add-on solutions or additional policy coverage to expand existing accounts.
• Claims Coordination & Advocacy: Act as a client liaison with carrier claims departments to guide policyholders through the claims process efficiently.
• Workflow & File Management: Maintain precise electronic documentation, review policy docs/endorsements for accuracy, and maintain clean agency management records.
• Mentorship & Team Leadership: Mentor junior commercial staff, assist with onboarding/training standard operating procedures, and foster consistent team workflows across in-office and remote colleagues.
• Carrier & Market Engagement: Build strong relationships with carrier representatives, stay active in carrier meetings/webcasts, and stay ahead of evolving commercial lines market trends.
• Other functions as assigned by leadership

QUALIFICATIONS

• Licensing: Active Property & Casualty (P&C) Insurance License.
• Experience: Minimum 3+ years of commercial lines account management or servicing experience within an independent agency setting.
• Strong industry and market knowledge, with the ability to understand client needs and develop consultative insurance and risk management solutions.

CORE COMPETENCIES

• Collaborative & Adaptive Mindset: Brings a positive, solution-oriented attitude that strengthens team culture and cross-departmental collaboration.
• Advanced Communication: Strong verbal and written communication skills with the ability to explain complex policy terms clearly to clients and decision-makers.
• Analytical & Detail-Oriented: Exceptional organizational skills with high attention to detail when reviewing policies, audit statements, and endorsements.
• Problem-Solving & Negotiation: Strong advocacy skills when working with underwriters to secure optimal rates and terms for clients.
• Digital Literacy: Comfortable using modern tech stacks, including Microsoft 365, Epic, digital client portals, e-signature tools, and digital communication channels.