Commercial Lines Account Manager

gpac; Minneapolis (MN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

gpac is seeking a Commercial Lines Customer Service Account Manager to support a mid-market book in Minnesota with an in-office/hybrid setup. The role focuses on accuracy, documentation, and strong internal workflows within an Elm Grove office environment.

Ideal candidates will have 5+ years of Commercial Lines experience, an active Minnesota Property & Casualty license, and solid knowledge of GL, Property, Auto, Umbrella, and Workers' Comp.

Qualifications

• 5+ years of Commercial Lines experience.
• Active Minnesota Property & Casualty license.
• Strong knowledge of GL, Property, Auto, Umbrella, and Workers' Comp.
• Demonstrated ability to manage renewals and service accounts independently.
• Proficiency with Applied Epic, AMS360, or similar systems.
• Exceptional attention to detail, organization, and time management.

Responsibilities

• Manage the administrative servicing of a commercial book of business with a strong focus on accuracy and documentation.
• Prepare renewal timelines, exposure summaries, and organized submission packets.
• Process endorsements, audits, cancellations, and policy changes in a timely and precise manner.
• Issue and track Certificates of Insurance, ensuring compliance with contractual requirements.
• Review policies and endorsements for accuracy prior to delivery.
• Maintain clean, well-documented electronic files within the agency management system.
• Monitor renewal schedules and proactively follow up to ensure deadlines are met.
• Coordinate communication between clients, carriers, and internal team members to keep workflows moving efficiently.

Skills

Attention to detail

Organization

Time management

Tools

Applied Epic

AMS360

Job description

Commercial Lines Customer Service Account Manager

In-Office/hybrid-various locations in Minnesota

My client is seeking a highly organized, process-driven Commercial Lines Account Manager to support and help manage a mid-market book of business in their Elm Grove office. This role is ideal for an experienced insurance professional who values accuracy, consistency, and strong internal workflows.

Key Responsibilities

• Manage the administrative servicing of a commercial book of business with a strong focus on accuracy and documentation
• Prepare renewal timelines, exposure summaries, and organized submission packets
• Process endorsements, audits, cancellations, and policy changes in a timely and precise manner
• Issue and track Certificates of Insurance, ensuring compliance with contractual requirements
• Review policies and endorsements for accuracy prior to delivery
• Maintain clean, well-documented electronic files within the agency management system
• Monitor renewal schedules and proactively follow up to ensure deadlines are met
• Coordinate communication between clients, carriers, and internal team members to keep workflows moving efficiently

Qualifications

• 5+ years of Commercial Lines experience
• Active Minnesota Property & Casualty license
• Strong knowledge of GL, Property, Auto, Umbrella, and Workers' Comp
• Demonstrated ability to manage renewals and service accounts independently
• Proficiency with Applied Epic, AMS360, or similar systems
• Exceptional attention to detail, organization, and time management

My client offers competitive compensation, a collaborative in-office environment, and long-term growth potential.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.