Commercial Lines Account Manager

gpac; Coolin (ID); On-site; USD 90,000 - 120,000; Full time

Job summary

gpac is seeking a Commercial Lines Manager in Idaho to lead a select portfolio of high-end Commercial Lines clients, streamline departmental workflows, and collaborate with the Director of Commercial Lines to oversee day-to-day operations.

The role focuses on identifying growth opportunities (including cross-selling and expanding coverage options), driving agency goals, enhancing the client service experience, generating monthly reports, cultivating carrier relationships, and supporting staff

Qualifications

• Minimum 5 years of experience in Commercial Lines insurance.
• Active ID P&C License.
• Proficiency with Applied Epic.
• Self-motivation and accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• Ability to work collaboratively in a team environment.
• Outstanding problem-solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

Responsibilities

• Manage a select portfolio of high-end Commercial Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Commercial Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Skills

Commercial Lines experience

Leadership

Interpersonal skills

Organizational skills

Team collaboration

Customer service skills

Education

ID P&C License

Tools

Applied Epic

Microsoft Office

Job description

Role

As a

• Manage a select portfolio of high-end Commercial Lines clients.


• Develop and streamline departmental workflows and procedures to enhance efficiency.


• Collaborate closely with the Director of Commercial Lines to oversee day-to-day operations.


• Identify growth opportunities for the department, including cross-selling and expanding coverage options.


• Drive the achievement of agency goals and performance objectives.


• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.


• Generate and analyze monthly reports to assess progress toward departmental goals.


• Cultivate and maintain strong relationships with insurance carriers.


• Foster a productive and positive work environment within the department.


• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.


• Participate in annual staff evaluations and contribute to the hiring and training of new team members.


• Undertake additional responsibilities as required by the role.

Role

As a Commercial Lines Manager with our team, you will play a pivotal role in shaping the future of the agency. You will:

• Manage a select portfolio of high-end Commercial Lines clients.


• Develop and streamline departmental workflows and procedures to enhance efficiency.


• Collaborate closely with the Director of Commercial Lines to oversee day-to-day operations.


• Identify growth opportunities for the department, including cross-selling and expanding coverage options.


• Drive the achievement of agency goals and performance objectives.


• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.


• Generate and analyze monthly reports to assess progress toward departmental goals.


• Cultivate and maintain strong relationships with insurance carriers.


• Foster a productive and positive work environment within the department.


• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.


• Participate in annual staff evaluations and contribute to the hiring and training of new team members.


• Undertake additional responsibilities as required by the role.

Qualifications

To excel in this role, you should possess:

• A minimum of 5 years of experience in Commercial Lines insurance.


• An active ID P & C License.


• Proficiency with Applied Epic (strongly preferred).


• Self-motivation and a strong sense of accountability.


• Exceptional leadership, interpersonal, and organizational skills.


• The ability to work collaboratively in a team environment.


• Outstanding problem-solving and customer service abilities.


• Proficiency in the Microsoft Office Suite.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.