Commercial Lines Account Manager

Hauser Insurance; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Hauser Insurance in Cincinnati, Ohio is seeking an experienced Commercial Lines Account Manager to join our independent agency.

The role focuses on servicing established commercial accounts, building long-term client relationships, and owning account outcomes without bureaucratic constraints. Candidates should have P&C experience and an active license.

Qualifications

• Proven experience handling commercial accounts.
• Strong communication and organizational skills.
• Licensed Property & Casualty agent.
• Experience with middle-market commercial accounts is a plus.

Responsibilities

• Manage day-to-day service needs of commercial clients.
• Handle policy changes, endorsements, certificates, billing questions, and coverage requests.
• Review policies and renewals for gaps.
• Prepare renewal submissions and supporting documentation.
• Work with carrier underwriters to renewals.
• Market accounts to carrier partners.
• Assist clients with claims questions and advocate for them.
• Identify opportunities for additional coverage.
• Maintain documentation in the agency management system.
• Build long-term relationships with clients and carriers.
• Collaborate with producers and other account managers to provide high level of service.

Skills

Commercial P&C insurance

Client service

Organizational skills

Communication skills

Independent yet collaborative

Education

Active Property & Casualty license

Tools

Agency management system

Job description

Hauser Insurance is seeking an experienced Commercial Lines Account Manager to join our growing independent insurance agency in Cincinnati, Ohio.

This position is ideal for someone who understands commercial insurance, enjoys building long-term client relationships, and wants to work in an environment where they can take ownership of their accounts without the bureaucracy of a large corporate agency.

What You’ll Do

As a Commercial Lines Account Manager, you’ll be responsible for servicing and managing an established book of commercial clients while working closely with agency ownership and our commercial team.

Responsibilities include:

• Manage the day-to-day service needs of commercial clients
• Handle policy changes, endorsements, certificates, billing questions, and coverage requests
• Review policies and renewals for coverage accuracy and potential gaps
• Prepare and manage renewal submissions, applications, and supporting documentation
• Work directly with carrier underwriters to negotiate and facilitate renewals
• Market accounts to our carrier partners when appropriate
• Assist clients with claims questions and advocate for them throughout the process
• Identify opportunities for additional coverage and account rounding
• Maintain accurate documentation within the agency management system
• Build strong, long-term relationships with clients and carrier partners
• Work collaboratively with producers and other account managers to provide a high level of service

What We’re Looking For

We’re looking for someone who can confidently manage commercial accounts and understands that great account management goes beyond processing requests.

The ideal candidate will have:

• Previous commercial P&C insurance experience
• Active Property & Casualty insurance license
• Strong understanding of commercial insurance coverages and policy forms
• Experience working directly with commercial clients and carrier underwriters
• Strong organizational skills and attention to detail
• Ability to manage multiple accounts, renewals, and deadlines simultaneously
• Professional written and verbal communication skills
• A proactive approach to client service and problem-solving
• Ability to work independently while being part of a collaborative team

Experience with middle-market commercial accounts, habitational risks, contractors, professional offices, restaurants, manufacturers, or similar commercial business is a plus.

About Hauser Insurance

Hauser Insurance is a third-generation, family-owned independent insurance agency serving individuals and businesses throughout the region.

We represent a diverse group of regional and national insurance carriers, allowing our team to focus on finding the right coverage and long-term solution for each client rather than being tied to a single insurance company.

We are growing quickly while maintaining the personal service and accessibility of an independent agency. Our goal is to build a team of knowledgeable insurance professionals who want to grow with the agency, take ownership of their work, and be rewarded for doing it well.

• If you're an experienced commercial insurance professional looking for a growing independent agency where your experience and judgment will actually matter, we'd like to hear from you.