Commercial Lines Account Manager

Robertson Ryan Insurance; Chattanooga (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Robertson Ryan Insurance in Chattanooga, TN is seeking a Commercial Lines Account Manager to manage a portfolio of business accounts, handle renewals, coverage changes, and day-to-day service requests.

You will prepare proposals, process endorsements, coordinate certificates of insurance, and maintain accurate records while communicating with clients, carriers, and internal teams to support risk management and growth.

Qualifications

• Knowledge of commercial lines coverage and insurance products.
• Account management experience including renewals and documentation.
• Strong customer service and client relationship skills.
• Familiarity with employee benefits concepts.
• P&C license required or in process.
• Experience in an insurance agency/brokerage preferred.
• Proficiency with insurance management systems and common office software.

Responsibilities

• Manage a portfolio of commercial accounts, including renewals and policy changes.
• Prepare proposals and process endorsements.
• Coordinate certificates of insurance and maintain accurate documentation in agency systems.
• Communicate with clients, carriers, and internal teams to address coverage questions and issues.
• Support risk management strategies and client retention and growth.

Skills

Commercial Lines Coverage

Account Management

Customer Service

Employee Benefits familiarity

Communication

Organization

Education

Property & Casualty license

Tools

EPIC

Insurance management systems

Microsoft Office

Job description

Company Description

Robertson Ryan Insurance provides comprehensive Business, Personal, and Benefits Insurance solutions to a diverse client base across all industries. The agency counsels and assists more than 75,000 clients, ranging from homeowners and small businesses to national accounts. Robertson Ryan is consistently recognized as a Top 100 Insurance Agency and operates from over 60 locations across the United States. The organization’s structure, in which each agent is an Agent Owner, reinforces a strong commitment to client service, personalized guidance, and long-term relationships. Team members join a collaborative environment focused on delivering tailored insurance solutions and high-quality customer care.

Role Description

The Commercial Lines Account Manager is a full-time hybrid role based in Chattanooga, TN, with flexibility for partial work from home. This role manages a portfolio of commercial insurance accounts, including policy renewals, coverage changes, and day-to-day service requests.

Responsibilities include preparing proposals, processing endorsements, coordinating certificates of insurance, and ensuring accurate documentation in agency systems. The Account Manager communicates regularly with clients, carriers, and internal team members to address coverage questions, resolve issues, and support risk management strategies. The position also involves providing support maintaining strong client relationships, and contributing to the growth and retention of the book of business.

Qualifications

• Strong knowledge of Commercial Lines Coverage and commercial insurance products.
• Account Management experience, including managing renewals, policy changes, and documentation.
• Proven Customer Service skills, with the ability to build and maintain professional client relationships.
• Familiarity with Employee Benefits and Insurance concepts to support client needs.
• Relevant property & casualty insurance license.
• Experience working in an insurance agency or brokerage environment is preferred.
• Proficiency with insurance management systems and common office software (e.g., Microsoft Office).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Effective verbal and written communication skills, including professional email and phone etiquette.
• High level of integrity, reliability, and a client-focused approach to problem-solving.
• Familure with carrier online rating platforms.
• Experiance utilizing agency management system such as EPIC.