Commercial Launch & Operations Program Lead

Anthropic; San Francisco (CA); Hybrid; USD 190,000 - 235,000; Full time

Benefits offered by this job

Equity donation matching

Generous vacation

Parental leave

Flexible hours

Office in SF

Job summary

Anthropic in San Francisco is seeking an experienced Program Manager for Commercial Operations to transform our commercial infrastructure into a revenue accelerator. You will design processes that support rapid product growth and partner with Product, Engineering, Finance, and GTM to scale launches.

The role requires 10+ years in operations, deep knowledge of billing and payments, and a track record of building scalable programs in high-growth environments.

Qualifications

• Experience building and running new product introduction processes.
• 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus).
• Strong working knowledge of billing systems, subscription management, and payments platforms.
• Proven track record of building and scaling operational programs in high-growth environments—taking things from 0-1 and then scaling beyond.
• Willing to roll up your sleeves and do the operational work of building while also leading a team.
• Experience with automation initiatives and partnering with engineering teams to build operational tooling.
• Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs.
• Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering.
• Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously.
• Excitement about building the operational backbone that enables Anthropic to stay on the exponential

Responsibilities

• Play a central role on the team that runs Anthropic’s programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap
• Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing,, billing,, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch
• Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM.
• Build specific program components that don’t exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner
• Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams
• Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams

Skills

Product introductions

Operations leadership

Billing systems

Automation initiatives

Cross-functional collaboration

ROI analysis

Analytical skills

Education

Bachelor's degree

Job description

Anthropic in San Francisco is seeking an experienced Program Manager for Commercial Operations to transform our commercial infrastructure into a revenue accelerator. You will design processes that support rapid product growth and partner with Product, Engineering, Finance, and GTM to scale launches.

The role requires 10+ years in operations, deep knowledge of billing and payments, and a track record of building scalable programs in high-growth environments.