Commercial Solutions Program Manager

Triwill Group; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Stripe’s Global Business Services’ Commercial Solutions team is seeking a Commercial Solutions Program Manager to own end-to-end program development and launch readiness that drive revenue for Stripe. You will lead cross-functional programs with Sales, Deal Pricing, Finance, Legal, Product, and Operations, scaling global initiatives and acting as a change agent across the business.

The ideal candidate has program management and commercial pricing experience, strong communication, and the ability

Qualifications

• Lead large-scale, cross-functional commercial or GBS launch readiness programs with Stripe-wide impact.
• Manage a highly complex program requiring significant resources and integration.
• Support the commercial program deal motion with pricing strategists and internal stakeholders.
• Work cross-functionally with sales, product, services, and other teams to develop and scale programs.
• Identify systemic issues and propose holistic solutions.
• Navigate complex programmatic problems at scale across Go-To-Market and Stripe.
• Partner with Legal, Finance, Accounting, and Product to resolve blockers.
• Provide coaching for team members and upskill the function.
• Act as a liaison for custom elements with Sales, Deal Pricing, and Deal Strategy Strategists.
• Facilitate leadership meetings to optimize effectiveness across the organization.
• Advocate for positions and gain cross-functional alignment quickly.
• Build credibility and trust with internal stakeholders.
• Demonstrate strong leadership, communication, and persuasive abilities.
• Lead projects to solve commercialization issues.

Responsibilities

• Independently lead large-scale cross-functional programs with Stripe-wide impact.
• Manage a highly complex program requiring substantial resources and integration.
• Support the commercial program deal motion with pricing and strategy stakeholders.
• Work cross-functionally to develop, launch, and scale the program across GTM and Stripe.
• Identify issues and propose holistic, systemic solutions.
• Navigate complex programmatic problems at scale across the business.
• Partner with Legal, Finance, and Product to resolve blockers.
• Coach team members and upskill the function.
• Liaise with Sales and pricing strategists for custom elements.
• Facilitate leadership meetings to optimize effectiveness.
• Advocate for a position and align cross-functionally.
• Build credibility and trust with internal stakeholders.
• Exhibit strong leadership, communication, and persuasion.
• Lead projects addressing commercialization issues.

Education

MBA

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe.

What you’ll do

Stripe's Global Business Services' Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business.

You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of private pricing frameworks (and pricing analysis), and experience scaling global, cross-organizational mechanisms.

You have experience in program management ownership, custom pricing strategies, and a background in supporting selling motions. You have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You'll love this role if you're a natural relationship and mechanism builder.

Responsibilities

• Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives
• Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge
• Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches
• Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts
• Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes
• Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe
• Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers
• Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function
• Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements
• Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general
• Advocate on behalf of a position and quickly gain cross-functional alignment on the position
• Quickly build credibility and trust with internal stakeholders
• Provide strong leadership, communication, and persuasion skills
• Lead projects to solve existing commercialization issues

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives
• Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge
• Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches
• Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts
• Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes
• Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe
• Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers
• Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function
• Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements
• Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general
• Advocate on behalf of a position and quickly gain cross-functional alignment on the position
• Quickly build credibility and trust with internal stakeholders
• Provide strong leadership, communication, and persuasion skills
• Lead projects to solve existing commercialization issues

Preferred qualifications

• Direct product launch oversight and experience
• Payments industry experience
• MBA degree in Business, Technology, Finance, or Economics
• Possess a PgMP or PMP certification