Commercial L&D Operations Manager

Planet Pharma Group; San Diego (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Planet Pharma is seeking an entry-level Commercial L&D Operations Manager to support the BET team. You will handle logistics for live and virtual sessions, manage content in LMS platforms, track completion and certification, and coordinate materials for meetings.

You will interact with senior stakeholders and agency partners daily. You will work closely with the L&D operations lead and brand trainers, gaining exposure to commercial functions and learning operations.

Qualifications

• Experience in a regulated life sciences environment.
• Proficient with LMS platforms as admin or power user.
• Experience with survey platforms: distribution, tracking, basic analysis.
• Experience using AI tools to draft, summarize, or analyze.
• Exposure to commercial pharma functions: sales training, marketing, market access.
• Experience supporting live meetings or large-group training events.
• Familiarity with medical/regulatory review workflows (Veeva Vault PromoMats).
• Interest in instructional design and adult learning concepts.
• Familiarity with CRM or field analytics data.

Responsibilities

• Coordinate live and virtual learning sessions.
• Load and maintain content in learning platforms.
• Track completion and certification statuses.
• Prepare materials and shipments for live meetings.
• Generate routine reports on program activity.
• Collaborate with senior stakeholders and external partners.

Skills

Life sciences experience

LMS administrator

Survey distribution

AI tool use

Field training exposure

Live meeting support

Regulatory workflows

Instructional design interest

CRM/data analytics familiarity

Education

Bachelor's degree

1-3 years coordination/administration/ops

Excel proficiency

PowerPoint proficiency

Digital platform fluency

Survey literacy

Strong organizational skills

Excellent communication

Tools

Qualtrics

SurveyMonkey

Microsoft Forms

Veeva Vault PromoMats

Veeva CRM

Excel

PowerPoint

Job description

Target PR Range: 19-29/hr DOE

Duties

The Commercial L&D Operations Manager keepscommercial learning programs running on time and on system. This is an entry-level operations role supporting the Business Effectiveness Training (BET) team, which builds and delivers training for commercial field sales, field leadership, and commercial functional teams.
The role handles the logistics behind the learning: scheduling and coordinating live and virtual sessions, loading and maintaining content inlearning platforms, tracking completion and certification, managing materials and shipments for live meetings, and preparing routine reports. The work is operational and detail-driven, with regular exposure to senior commercial stakeholders and external agency partners.
Reports to the Executive Director, Leadership Development and Commercial Capability & Enablement. Partners daily with the L&D operations lead, brand trainers, and the events team.

Skills

• Prior experience in pharmaceutical, biotech, or another regulated life sciences environment.
• Familiarity with a learning management system or content platform as an administrator or power user.
• Hands-on experience with a survey platform (Qualtrics, Microsoft Forms, SurveyMonkey or similar), including distribution, response tracking, and basic analysis.
• Experience using AI tools in a professional setting to draft, summarize, or analyze.
• Exposure to commercial pharmaceutical functions: field sales, sales training, marketing, or market access.
• Experience supporting live meetings, national sales meetings, or large-group training events.
• Working knowledge of medical, legal, and regulatory review workflows (Veeva Vault PromoMats or similar).
• Basic familiarity with instructional design or adult learning concepts, or interest in building that skill set.
• Experience with CRM or field analytics data (Veeva or similar).

Education

• Bachelor’s degree, or equivalent combination of education and relevant work experience.
• 1-3 years of experience in coordination, administration, project support, or operations. Internship and early-career experience counts.
• Strong working knowledge of Microsoft Office, with real proficiency in Excel (sorting, filtering, pivot tables) and PowerPoint.
• Digital fluency: picks up new platforms quickly, works confidently in shared digital workspaces, and is comfortable using approved AI tools in day-to-day work.
• Basic survey literacy: can draft clear, unbiased questions and turn raw responses into a readable summary.
• Demonstrated organizational skill: can hold multiple concurrent deadlines, keep trackers current, and follow through without reminders.
• Clear written and verbal communication with professional audiences, including senior leaders.
• Discretion with confidential business information