Commercial Intelligence Analyst

Mack Trucks; Greensboro (NC); On-site; USD 96,000 - 119,000; Full time

Job summary

Mack Trucks in Greensboro, NC, part of Volvo Group, seeks a Commercial Intelligence Analyst to deliver decision-ready insights across parts, pricing, services, uptime, warranty, dealer network, fleet, and digital-channel performance.

You will translate business priorities into analytical solutions, develop forecasts, and support commercial planning while collaborating with Sales, Marketing, Product, Digital, and DTO teams to drive growth.

Qualifications

• Bachelor's degree in a related field.
• 3+ years in commercial analytics or BI.
• Experience building dashboards with Power BI.
• Proficient SQL and Excel for modeling.
• Ability to translate data into business insights.
• Strong analytical and presentation skills.

Responsibilities

• Provide decision-ready insights across departments.
• Develop forecasts and performance models.
• Support dealer and customer intelligence.
• Create executive scorecards and storytelling.
• Automate recurring reporting and improve analytics.

Skills

Power BI

SQL

Excel

Data Analytics

Forecasting

Education

Bachelor's degree

Tools

Salesforce

Snowflake

Azure

CRM

ERP

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

As a Commercial Intelligence Analyst, you will provide decision-ready insights across Parts Sales, Product and Pricing, Services, Uptime, Warranty, dealer network, fleet, customer, and digital-channel performance. You will translate business priorities into analytical solutions, support commercial planning, improve data trust, and identify opportunities for profitable growth, customer retention and conquest, and operational improvement.

Commercial Performance and Market Intelligence

• Analyze sales, profitability, market share, product and pricing performance, service retention, uptime, warranty, customer behavior, and growth trends across brands, channels, segments, and product categories.
• Monitor competitive aftermarket developments, customer behavior shifts, and market-share opportunities, and translate findings into clear commercial implications.
• Develop forecasts, scenarios, and performance models that support planning and investment decisions.

Sales, Dealer, Fleet, and Customer Intelligence

• Analyze dealer and fleet purchasing behavior, parts consumption, customer retention, whitespace, and account-level opportunity.
• Support data-driven dealer business plans, territory strategies, customer segmentation, account targeting, opportunity prioritization, and performance tracking.
• Identify actionable opportunities that improve customer engagement, retention, conquest, and revenue growth.

Executive Decision Support and Storytelling

• Partner with business leaders to translate strategic questions into clearly defined analytical problems, metrics, and recommendations.
• Build business cases and executive-ready scorecards for business reviews, annual planning, growth initiatives, and investment decisions.
• Communicate findings in clear business language, recommend actions, and measure whether actions deliver the intended outcome.

Digital Transformation, Automation, and Advanced Analytics

• Measure ecommerce adoption, conversion, customer journeys, digital engagement, and the business impact of digital aftermarket solutions.
• Automate recurring reporting and identify opportunities to improve workflows, decision speed, and analytical scalability.
• Support predictive analytics and responsible AI use cases related to demand, customer behavior, churn risk, opportunity identification, and commercial planning.

Data Management, Governance, and Integration

• Develop and maintain dashboards, scorecards, semantic models, and reusable analytical datasets.
• Support standardized KPI definitions, reporting structures, data-quality controls, documentation, and trusted data products.
• Partner with DTO, D&IT, Data Engineering, and business stakeholders to improve data accessibility, architecture, system integration, and reporting scalability across ERP, CRM, dealer, fleet, telematics, and data-warehouse environments.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Pricing, Product, Digital, Services, Uptime, Warranty, Operations, Finance, DTO, and D&IT stakeholders.
• Balance multiple analytical priorities, surface risks and dependencies early, and contribute to a collaborative, data-driven culture
• Apply structured continuous-improvement methods to map end-to-end workflows, identify waste and performance gaps, conduct root-cause analysis, establish standards, and track whether countermeasures deliver sustainable customer and business outcomes.

Who are you?

You are commercially curious, customer focused, and comfortable moving between detailed data and executive-level communication. You challenge assumptions constructively, simplify complexity, and connect analysis to decisions and measurable outcomes.

Required Qualifications

• Bachelor's degree in Business Analytics, Data Science, Finance, Economics, Statistics, Information Systems, Engineering, Marketing, or a related field.
• 3+ years of experience in commercial analytics, business intelligence, sales analytics, market intelligence, or a related role.
• Experience developing decision-support dashboards and data models using Power BI or a comparable platform.
• Advanced proficiency in SQL and Excel, including business or financial modeling.
• Experience defining metrics, analyzing multi-source data, and communicating recommendations to business stakeholders.
• Strong analytical, problem-solving, presentation, and project-management skills.

Preferred Qualifications

• Experience in aftermarket parts, service operations, dealer networks, fleets, truck, automotive, heavy equipment, transportation, manufacturing, or another industrial environment.
• Experience with ERP, CRM, dealer or fleet management systems, telematics, Microsoft Fabric, Azure, Snowflake, Salesforce, or cloud-based analytics platforms.
• Experience with reporting automation, workflow improvement, customer segmentation, retention analytics, predictive methods, or AI-enabled analytics.
• Experience using DAX, Python, R, Power Automate, or comparable analytical and automation tools.
• Experience applying a structured continuous-improvement or operational-excellence framework, such as Lean, Lean Six Sigma, Toyota Production System, Kaizen, PDCA, DMAIC, or a comparable enterprise performance system. Experience with process mapping, value-stream analysis, root-cause analysis, standard work, visual performance management, and measurable improvement initiatives is preferred.

Key Success Measures

• Actionable insights adopted in commercial plans, account strategies, and leadership decisions.
• Measurable improvement in sales opportunity visibility, customer and dealer performance understanding, and forecast quality.
• Reduced manual reporting effort and improved speed, scalability, and accessibility of decision support.
• Improved consistency and trust in KPIs, reporting, and analytical datasets.
• Clear measurement of business outcomes from digital, commercial, and analytical initiatives.

What’s in it for you?

You will influence strategic decisions, support transformation across the aftermarket business, work with modern analytical technologies, and help connect data, commercial strategy, and customer outcomes across a global organization.

Ready for the next move?

Join a team that is transforming data into decisions and helping shape the future of the aftermarket business for Volvo Group.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $96,000 - $118,500 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Mack Trucks

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.