Commercial Insurance Service Manager

SIA Group, Inc.; New Bern (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Insurance Service Manager to lead their internal service team. This pivotal role emphasizes service excellence and efficiency in Commercial Lines, focusing on process improvements and automation. The ideal candidate will possess over five years of experience in commercial property and casualty insurance, showcasing leadership skills and proficiency in agency management software. This opportunity offers a balanced work environment with comprehensive benefits, including health insurance and a 401(k) plan. Join a team dedicated to delivering exceptional client service and driving growth through innovative solutions.

Benefits

Work/Life balance

Health, Dental, and Vision insurance

Nurse concierge

Telehealth services

401(k) with matching

PTO and paid holidays

Wellness resources

Free food, snacks, and beverages

Qualifications

• 5+ years experience in commercial property and casualty insurance.
• Leadership and personnel management experience preferred.
• Proficient with multiple systems, including Agency Management Software.

Responsibilities

• Oversee internal service team and enhance service excellence.
• Conduct audits to ensure adherence to workflows and policies.
• Act as liaison between risk advisors and internal team.

Skills

Leadership

Commercial Property and Casualty Insurance

Agency Management Software

Microsoft Office

Client Communication

Education

Advanced Degree

North Carolina Property and Casualty License

Tools

Applied Epic

EPIC System

Job description

Join us to apply for the Commercial Insurance Service Manager role at SIA Group, Inc.

Job Overview

The Commercial Lines Service Manager will oversee our internal service team, developing, implementing, and monitoring adherence to procedures and workflows. The role focuses on enhancing service excellence, efficiency, and professionalism in Commercial Lines through process improvements and automation.

Responsibilities

• Assist in talent acquisition.
• Establish training procedures and standards.
• Monitor team activities.
• Strive to exceed best practices for retention and organic growth of the book.
• Achieve mastery of all commercial coverages, understand pricing strategies, and requirements for best-in-class pricing.
• Serve as the EPIC champion, utilizing the agency management system to service clients effectively.
• Understand commercial risks and create deliverables to facilitate cross-selling to existing clients.
• Implement new products or systems to improve client servicing.
• Conduct audits to ensure team adherence to workflows, policies, client setups, and commissions.
• Communicate major developments and results to team and agency management promptly.
• Follow up with clients via calls, videos, visits, or emails for satisfaction surveys.
• Act as liaison between risk advisors and the internal team to ensure alignment.
• Stay current on carriers, products, risk areas, and legislation affecting prospects and clients.
• Comply with SIA Group’s standard operating procedures.
• Assign books of business and tasks to team members.
• Support the team during coverage needs due to absences.

Qualifications

• Advanced degree or combination of education and experience.
• North Carolina Property and Casualty License.
• 5+ years of experience in commercial property and casualty insurance.
• Leadership and personnel management experience preferred.
• Proficient with multiple systems, including Agency Management Software; intermediate Microsoft Office skills.
• Experience with Applied Epic preferred.
• Professional designations are a plus.

Benefits

• Work/Life balance
• Health, Dental, and Vision insurance
• Nurse concierge
• Telehealth services
• 401(k) with matching
• PTO and paid holidays
• Wellness resources
• Free food, snacks, and beverages

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industry

• Insurance