Commercial Insurance Service Manager

SIA Group, Inc.; Jacksonville (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Insurance Service Manager to lead their internal service team. This pivotal role focuses on enhancing service excellence and efficiency through process improvements and automation. You will be responsible for talent acquisition, training, and ensuring adherence to procedures while mastering commercial coverages. The ideal candidate will possess strong leadership skills and a deep understanding of commercial risks. Join a forward-thinking company that values work-life balance and offers comprehensive benefits, including health insurance and a 401k match, while making a significant impact in the insurance sector.

Benefits

Work/Life Balance

Health/Dental/Vision Insurance

Nurse Concierge

Telehealth Services

401k with Dollar-for-Dollar Match

PTO and Paid Holidays

Wellness Resources

Free Food, Snacks, and Beverages

Qualifications

• 5+ years in commercial property and casualty insurance required.
• Advanced degree or equivalent experience preferred.
• Tech-savvy with agency management software experience.

Responsibilities

• Oversee internal service team and improve service excellence.
• Implement new products and systems for better client service.
• Conduct audits to ensure adherence to processes.

Skills

Commercial Property and Casualty Insurance

Team Leadership

Process Improvement

Client Relationship Management

Intermediate Microsoft Office Skills

Education

Advanced Degree or Equivalent Experience

North Carolina Property and Casualty License

Tools

Agency Management Software

Applied Epic

Job description

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Job Overview:

The Commercial Lines Service Manager will oversee our internal service team and continually develop, implement, and monitor adherence to our procedures and workflows. The role involves increasing Commercial Lines service excellence, efficiency, and professionalism through process improvements and automation utilization.

Job Overview:

The Commercial Lines Service Manager will oversee our internal service team and continually develop, implement, and monitor adherence to our procedures and workflows. The role involves increasing Commercial Lines service excellence, efficiency, and professionalism through process improvements and automation utilization.

Responsibilities:

• Assist in talent acquisition.
• Set training procedures and standards.
• Monitor the team activities.
• Strives to exceed best practices for Retention and Organic Growth of Book.
• Mastery level on all commercial coverages, understands what a good price is, and the requirements to get best in class pricing.
• Be the EPIC champion and understand everything to service clients utilizing the agency management system.
• Understand commercial risks and create deliverables that the team can use to cross sell existing clients.
• Implement new products or systems to help team service clients better.
• Audits conducted to ensure the team is adhering to our processes and procedures:
• Workflows
• Policies
• Client setups
• Commission
• Informs his/her team and agency management of major developments/results in a timely manner.
• Makes follow up calls/videos/visits/emails to clients for satisfaction surveying.
• Be the liaison between risk advisors (sales) and the internal team to make sure everyone is on the same page.
• Keeps current on carriers, products, risk areas, and legislation that affects prospects/clients.
• Complies with SIA Group’s standard operating procedures.
• Assign books of business and individual tasks to team members.
• Works behind the team when coverage is needed for absences.
  
  

Qualifications:

• Advanced degree from college or technical school; a combination of education and experience will be considered for candidates without an advanced degree
• North Carolina Property and Casualty License
• 5+ years of experience in commercial property and casualty insurance
• Prior leadership and personnel management preferred
• Tech savvy; ability to navigate multiple systems including Agency Management Software; Intermediate skills in Microsoft Office products
• Experience with Applied Epic preferred
• Professional designations preferred
  
  
  

Benefits:

• Work/Life balance
• Health/Dental/Vision insurance
• Nurse concierge
• Telehealth with mobile urgent care service
• 401k with dollar-for-dollar match
• PTO and paid holidays
• Wellness resources
• Free food, snacks, and beverages

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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