Commercial Insurance Account Manager, Select Business Unit

InterWest Insurance Services, LLC; Chico (CA); On-site; USD 48,000 - 65,000; Full time

Job summary

InterWest Insurance Services, LLC is recruiting a Commercial Insurance Account Manager to join our Select Business Unit in California. The role handles a Generalist book, delivering high-level client service and developing innovative strategies to address clients' unique insurance needs.

The position emphasizes enhancing client retention and working collaboratively with Brokers. A strong focus on accuracy, timely communication, and ongoing professional development is expected.

Qualifications

• 3 years commercial/general insurance account management experience is preferred.
• High school diploma required; some college coursework preferred.
• Strong written and oral communication skills required.

Responsibilities

• Maintain consistent and timely communication with assigned clients, including new business setup, renewal applications and marketing.
• Manage quotes, endorsements, invoicing and policy changes.
• Assist in preparing proposals and ensuring policy accuracy for delivery to clients.
• Support the broker in servicing the client and maintaining high service standards.
• Keep client and carrier data accurate in the Agency Management System, minimizing errors.
• Escalate client issues to the supervisor or broker as appropriate.
• Participate in continuing education to maintain licensure and knowledge.

Skills

Account Management

Commercial Insurance

Customer Service

Education

High school diploma

Tools

Agency Management System

Job description

We are actively recruiting for a Commercial Insurance Account Manager, to join the InterWest Team, in our Select Business Unit! This role will be working on a Generalist book of business. This position requires an Account Manager who can provide high-level client service and the ability to develop and articulate innovative strategies to address the unique insurance needs of our clients. This role is also responsible for enhancing and solidifying client retention.

This position can be based in our Chico, Merced, Redding, Roseville, Sacramento, San Leandro, Truckee, or Walnut Creek offices.

InterWest has been recognized continually for our outstanding client service, company culture and community service. Our clients' financial growth and security is our top priority. We understand that as the insurance world evolves and competition intensifies, the need for innovative thinking increases.

We continue to develop new, creative insurance solutions for our clients and effective work processes and tools for our employees. Our structure is based on successful teamwork, both internally and with our external partners. We have one strong unifying vision, which is to continuously flourish as an industry leader and be the best organization we can be.

Our Team Is Comprised Of Talented Professionals Who

• thrive in a high energy organization
• have a desire to provide the highest quality of customer service
• are committed to giving back to the communities in which we work and live
• maintain the highest ethical standards
• enjoy a culture that encourages life-work balance
• value an inclusive, diverse work environment

Job Responsibilities

The essentials and responsibilities for the position include the items listed below. Other duties and responsibilities may be assigned.

• Maintain consistent and continuous communication with assigned clients, including tasks related to new business set up and applications, renewal applications and marketing
• Experienced understanding of insurance industry a basic understanding of the overall company
• Apply experienced knowledge and understand the extent and terms of the coverage offered
• Engage in the service process in tandem with a Broker to successfully support the client by establishing best practices and meet the service expectations of clients in accordance with the Select Business Unit Standards and workflows
• Maintain current and accurate client data in the Agency Management System
• Maintain timeliness and completeness of work when interacting with clients, agency, and carrier personnel to minimize potential for errors and omissions claims
• Account processing including, but not limited to review of quotes, policy changes and endorsement processing, preparing proposals, binding coverage, basic insurance related contract review, preparing certificate templates and correct policy forms, invoicing, premium financing and confirming policy accuracy for delivery to client, and processing final audits
• Resolve issues relating to accounting or client billing
• Review and process pending cancellations and final cancellations
• Escalate client issues to Supervisor or advise the Broker on client issues as appropriate
• Provide needed information to clients, carriers, Broker and other internal personnel
• Regular attendance and participation in InterWest’s industry specific practice groups (if applicable)
• Participate in seminars/webinars and other trainings to maintain required skill levels and further develop career and industry knowledge
• Work towards a designation such as CISR or equivalent
• Maintain required continuing education annually to ensure renewal of Property and Casualty Broker-Agent License

Job Qualifications

• 3 years commercial/general insurance account management experience
• Education – High school diploma required; some college level coursework preferred
• Excellent prioritization skills and organization skills
• Excellent written and oral communication skills
• Strong mathematical and analytical skills

Required Certification

– Property and Casualty Broker-Agent License

The estimated starting compensation range for this full-time position is $47,500 – $65,000 annually,

Compensation for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training, and

geographical location. The hiring range represents the company’s good faith and reasonable estimate

of the range of possible compensation at the time of posting.