Commercial Insurance Account Manager – Hybrid with Growth

Lawley; Buffalo (NY); Hybrid; USD 45,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

PTO and holidays

401K from Day 1

Educational support and career growth

Job security

Hybrid schedules

Work-life balance

Volunteer time off

Job summary

Lawley in Buffalo, NY is seeking a detail‑oriented insurance professional to manage document production, renewals, and client interactions. The role emphasizes accuracy, organization, and timely delivery of policies, certificates, and premium summaries.

The ideal candidate has at least one year in a similar role, with a Property & Casualty license (or commitment to obtain within 90 days), and a willingness to expand cross-sell opportunities while maintaining strong customer relationships.

Qualifications

• At least one year of experience in a similar position; commercial experience preferred.
• Property & Casualty License or willingness to pursue within 90 days.
• Knowledge of insurance products, documents and usages.
• Word and Excel skills are a must; Applied/EPIC and carrier website experience is preferred.
• Ability to work well independently and on a team.
• Incredible attention to detail and organizational skills.
• Open to continuing education, college degree preferred.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.
• Methodical, yet swift decision-making skills especially in regard to prioritization.
• Precise communication skills, even under time constraints.

Responsibilities

• Produce summaries, ordering and issuing binders, certificates, policies, policy changes, premium/loss summaries, proposals, complete coverage reviews and other insurance documents within designated timelines.
• Obtain non-marketed renewal quotes from existing carriers, completing renewal processes and handle non-renewal and cancellations for cause, validate audits.
• Maintains consistent and dependable attendance, availability, and punctuality as required to effectively perform the essential functions of the position.
• Identify cross sell and up sell opportunities as appropriate.
• Expand and grow in your role when supporting miscellaneous duties as requested.

Skills

Attention to detail

Teamwork

Communication

Prioritization

Independent work

Customer focus

Education

Property & Casualty License (or willingness within 90 days)

Tools

Word

Excel

EPIC

Carrier website experience

Job description

Lawley in Buffalo, NY is seeking a detail‑oriented insurance professional to manage document production, renewals, and client interactions. The role emphasizes accuracy, organization, and timely delivery of policies, certificates, and premium summaries.

The ideal candidate has at least one year in a similar role, with a Property & Casualty license (or commitment to obtain within 90 days), and a willingness to expand cross-sell opportunities while maintaining strong customer relationships.