Commercial Insurance Account Manager - Construction (Remote)

Insurance Office of America; South Carolina; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Insurance Account Manager specializing in construction. This fully remote role offers the chance to manage a diverse book of business, ensuring client satisfaction and retention. The ideal candidate will possess strong analytical and communication skills, along with a deep understanding of the insurance brokerage landscape. With a commitment to professional growth and a supportive team environment, this position promises a rewarding career path in a dynamic industry. Join a culture that values work/life balance and community involvement while making a significant impact in the insurance sector.

Benefits

Company-paid health insurance

Paid holidays

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture supporting work/life balance

Community service involvement

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, and claims.

Skills

Account Management

Insurance Industry Knowledge

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Professional designation (CRIS or similar)

Tools

MS Office (Outlook, Word, Excel)

Job description

Commercial Insurance Account Manager - Construction (Remote)

Join to apply for the Commercial Insurance Account Manager - Construction (Remote) role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA provides property and casualty, employee benefits, personal lines insurance, and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the U.K. In California, it's known as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Location: Fully Remote (Alabama, Florida, Georgia, North Carolina, South Carolina residents)

Book Focus: Construction (experience required)

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and follow up on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activities to ensure timely completion.
• Communicate regularly with the team about workload and issues.
• Deliver excellent service and proactively respond to client needs.
• Stay updated on company policies and procedures.
• Seek continuous improvement in performance.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications:

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; professional designation (CRIS or similar) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• A respectful culture supporting work/life balance.
• Community service involvement.
• Supportive team environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to inclusion. For more info, visit www.ioausa.com.