Commercial Insurance Account Manager - Construction (Remote)

Community Options, Inc.; Jacksonville (FL); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading insurance brokerage seeks a Commercial Insurance Account Manager to manage client accounts, particularly in construction. This fully remote position requires at least 3 years of account management experience and a strong understanding of client needs and insurance processes. The role emphasizes exceptional customer service and teamwork in a dynamic environment, offering opportunities for professional growth and competitive compensation.

Benefits

Competitive salaries and bonuses

Company-paid health insurance

Paid holidays, vacations, and sick leave

401(k) plan with employer match

Opportunities for professional growth

Supportive work culture emphasizing work/life balance

Qualifications

• At least 3 years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; CRIS or similar designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Commercial Insurance Account Manager - Construction (Remote)

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has more than 1,300 associates across over 60 offices in the U.S. and the United Kingdom. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description:

• Title: Account Manager - Commercial Lines
• Location: Fully Remote (Alabama, Florida, Georgia, North Carolina, South Carolina residents)
• Book Focus: Construction (experience required)

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, follow up on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity and suspense to ensure timely completion.
• Communicate regularly with the account team about workload and issues.
• Deliver excellent service, anticipate client needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek and implement best practices for performance improvement.
• Demonstrate integrity and leadership, embodying IOA values.

Ideal Candidate Qualifications:

• At least 3 years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; CRIS or similar designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonuses.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401(k) plan with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Supportive work culture emphasizing work/life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.

https://www.ioausa.com/