Commercial Insurance Account Manager - Aviation (Remote)

Insurance Office of America; South Carolina; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Insurance Account Manager specializing in Aviation. This fully remote role involves managing a book of business, ensuring account retention, and providing exceptional customer service. The ideal candidate will have significant experience in account management or the insurance sector, possess strong analytical and problem-solving skills, and be proficient in MS Office. The company offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive team environment. If you are passionate about delivering excellent service and ready to take your career to the next level, this opportunity is for you.

Benefits

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan

Opportunities for professional growth

Respectful culture and work/life balance

Community service involvement

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active Property & Casualty license; CIC or similar designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, and claims.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Commercial Insurance Account Manager - Aviation (Remote)

Join to apply for the Commercial Insurance Account Manager - Aviation (Remote) role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA provides property and casualty, employee benefits, and personal lines insurance, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has more than 1,300 associates across over 60 offices in the U.S. and UK. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Location: Fully Remote (Alabama, Florida, Georgia, North Carolina, South Carolina residents)

Book Focus: Aviation (experience required)

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate administrative and customer service activities, resolve complex issues, and ensure accuracy.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead the account management team daily activities.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and address delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Ensure timely completion of activities and maintain communication with the team.
• Deliver excellent service, anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for performance improvement.
• Demonstrate integrity and leadership, aligning with IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience or 5+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; CIC or similar designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.