Commercial Insurance Account Manager Associate - Hybrid

Insurance Office of America; San Francisco (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Company-paid health insurance

401K with employer match

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America in Pleasanton, CA is seeking an Account Manager Associate for Commercial Lines. The role provides administrative and customer service support to account teams and producers, with hybrid work 1-2 days in office.

You will handle policy administration, renewals, billing, and servicing tasks while maintaining data accuracy and meeting deadlines. Requires an active P&C license and 7+ years of insurance customer service experience.

Qualifications

• 7+ years of customer service experience in the insurance industry.
• Active property & casualty licensing; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Maintain technical competence and industry knowledge.
• Direct day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.

Skills

Customer service

Insurance knowledge

MS Office

Analytical skills

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America in Pleasanton, CA is seeking an Account Manager Associate for Commercial Lines. The role provides administrative and customer service support to account teams and producers, with hybrid work 1-2 days in office.

You will handle policy administration, renewals, billing, and servicing tasks while maintaining data accuracy and meeting deadlines. Requires an active P&C license and 7+ years of insurance customer service experience.