Hybrid Commercial Insurance Account Manager Associate

Insurance Office of America; Concord (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Career growth opportunities

Team-focused culture

Job summary

Insurance Office of America in Pleasanton, CA seeks an Account Manager Associate - Commercial Lines to support the account team. The role combines administration, customer service, and policy management with on-site collaboration 1-2 days weekly in a hybrid setup.

Ideal candidates bring 7+ years of insurance customer service, P&C licensing, and strong communication. Competitive salaries, health benefits, 401K, and growth opportunities are offered.

Qualifications

• 7+ years of customer service experience in the insurance field.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; professional designation preferred.

Responsibilities

• Provide administrative and customer support to the account team and brokers.
• Handle policy administration, billing, claims, and coverage analysis.
• Maintain agency management systems and ensure data accuracy.
• Manage renewals, expirations, and client research for submissions.

Skills

Customer service

Insurance brokerage knowledge

Communication skills

Analytical thinking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in Pleasanton, CA seeks an Account Manager Associate - Commercial Lines to support the account team. The role combines administration, customer service, and policy management with on-site collaboration 1-2 days weekly in a hybrid setup.

Ideal candidates bring 7+ years of insurance customer service, P&C licensing, and strong communication. Competitive salaries, health benefits, 401K, and growth opportunities are offered.