Commercial Insurance Account Manager

AbleForce, Inc.; Virginia (MN); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading insurance agency is seeking an Associate to serve clients by providing exceptional service and expertise in commercial insurance. Responsibilities include guiding clients on policy terms, managing applications, and supporting cross-selling efforts. Candidates should have at least 2 years of experience and a customer-focused approach. Active Property & Casualty license is required, or must be attained within 90 days. This is a full-time role based in Virginia or North Carolina.

Qualifications

• 2+ years of experience in an insurance agency or similar environment.
• Solid understanding of commercial insurance coverage and underwriting principles.
• Ability to work independently and communicate effectively.

Responsibilities

• Serve as a trusted advisor to commercial clients through proactive communication.
• Guide clients in understanding policy terms and coverage.
• Secure completed applications in compliance with requirements.

Skills

Customer service and relationship management

Communication skills

Organization skills

Attention to detail

Problem resolution

Education

High school diploma

Bachelor’s degree

Property & Casualty license

Tools

Microsoft Office Suite

Agency management system

Job description

Overview

Candidates must be based in Virginia or North Carolina and no relocation assistance is available.

Main Duties & Responsibilities

• Serve as a trusted advisor to commercial clients by maintaining proactive communication and fostering strong relationships through phone, email, and in-person meetings.
• Guide clients in understanding policy terms and coverage, recommending enhancements or modifications based on evolving business needs.
• Secure completed and signed applications in line with internal and carrier-specific requirements.
• Provide timely responses to inquiries regarding coverage, billing, and account changes, ensuring exceptional customer service.
• Handle the issuance of certificates of insurance, evidence of property, cancellations, reinstatements, and related documentation in compliance with established processes.
• Process client-driven policy amendments and manage additions or removals of coverage as requested.
• Identify opportunities for additional coverage or services and coordinate with Sales or Account Executives to support cross-selling efforts.
• Request and track policy corrections or endorsements from carriers as necessary.
• Partner with the Sales Executive on renewals, reviewing expiring policies, collecting updated information, and facilitating timely policy renewal.
• Collaborate with Sales Executives to mitigate account cancellations and improve client retention.
• Maintain complete and organized client records in the agency management system, ensuring all transactions and communications are documented per company procedures.
• Support new and renewal business by preparing applications, proposals, binders, ID cards, and other essential documentation.
• Stay current on carrier offerings, rates, and policy changes through ongoing review of bulletins, online portals, and training resources.
• Participate in ongoing education and professional development programs to maintain required licensing and reduce risk of errors and omissions.
• Perform other related duties as assigned by leadership.

Skills & Requirements

• 2+ years of experience in an insurance agency or similar environment.
• Solid understanding of commercial insurance coverage, underwriting principles, and risk evaluation.
• Ability to recognize coverage deficiencies, make recommendations, and promote additional insurance solutions when appropriate.
• Demonstrated ability to work independently, stay organized, and communicate effectively in both verbal and written form.
• Strong customer service and relationship management abilities, with a commitment to teamwork and problem resolution.
• Dedication to continuous learning and expanding knowledge in commercial insurance and risk management.
• Skilled in managing client interactions professionally and resolving conflicts constructively.
• Accurate data entry skills and attention to detail.
• Proficiency in Microsoft Office Suite and experience working within an agency management system preferred.
• High school diploma required; Bachelor’s degree preferred.
• Active Property & Casualty license required, or ability to attain within 90 days.
• Pursuing or holding professional designations such as CIC, AAI, CISR, or ACSR (or equivalent knowledge) strongly preferred.

Senioriy level

• Associate

Employment type

• Full-time

Job function

• General Business and Sales

Industries

• Insurance and Insurance Agencies and Brokerages