Commercial Insurance Account Manager

AbleForce, Inc.; North Carolina; On-site; USD 55,000 - 85,000; Full time

Job summary

AbleForce, Inc. in Raleigh, NC is seeking a dedicated Commercial Lines Account Manager for a fully onsite role. You will manage a book of commercial lines accounts, serve as the main contact for clients, and guide policy lifecycle from inception to renewal.

The position emphasizes developing tailored insurance solutions, market placement with carriers, and strong client relationships. You will collaborate with producers and internal teams to onboard new business and maintain accurate client

Qualifications

• Active Property & Casualty license required.
• 1+ year of experience in commercial lines account management or similar client-facing insurance role.
• Familiarity with a range of commercial insurance products including GL, property, workers' comp, business auto, umbrella.
• Experience working with multiple carriers and marketing/placing accounts effectively.
• Proficiency with agency management systems; experience with Applied Epic, Hawksoft or similar is a plus.

Responsibilities

• Manage and service a book of commercial lines accounts, acting as the primary point of contact for business clients throughout the policy lifecycle.
• Assess each client's business operations, risk exposures, and coverage needs to develop tailored insurance solutions across a broad range of commercial products.
• Market accounts to carriers, negotiate terms, and present coverage options that align with client goals and budgets.
• Process policy changes, renewals, certificates of insurance, and other account service requests accurately and on time.
• Build and maintain strong client relationships, conducting regular check-ins and coverage reviews to ensure ongoing satisfaction and retention.
• Identify opportunities to round out accounts with additional coverages and introduce clients to relevant products and services.
• Collaborate with producers and internal team members to support new business submissions and ensure smooth account onboarding.
• Maintain accurate and up-to-date client records in the agency management system.

Skills

P&C license

Commercial lines experience

Client communication

Account management

Carrier market & placement

Agency software

Tools

Applied Epic

Hawksoft

Job description

This is a fully onsite position in Raleigh, NC with an established yet rapidly growing agency. No relocation assistance is available.

Main Duties & Responsibilities:

• Manage and service a book of commercial lines accounts, acting as the primary point of contact for business clients throughout the policy lifecycle.
• Assess each client's business operations, risk exposures, and coverage needs to develop tailored insurance solutions across a broad range of commercial products.
• Market accounts to carriers, negotiate terms, and present coverage options that align with client goals and budgets.
• Process policy changes, renewals, certificates of insurance, and other account service requests accurately and on time.
• Build and maintain strong client relationships, conducting regular check-ins and coverage reviews to ensure ongoing satisfaction and retention.
• Identify opportunities to round out accounts with additional coverages and introduce clients to relevant products and services.
• Collaborate with producers and internal team members to support new business submissions and ensure smooth account onboarding.
• Maintain accurate and up-to-date client records in the agency management system.

Skills & Requirements:

• Active Property & Casualty insurance license required.
• 1+ year of experience in commercial lines account management or a similar client-facing insurance role.
• Familiarity with a range of commercial insurance products including general liability, commercial property, workers' compensation, business auto, and umbrella policies.
• Experience working with multiple carriers and an understanding of how to market and place accounts effectively.
• Proficiency with agency management systems; experience with Applied Epic, Hawksoft, or similar platforms is a plus.
• Strong organizational skills with the ability to manage a high volume of accounts and competing deadlines.
• Clear and professional communication skills, both written and verbal.
• Client-first mindset with a genuine interest in helping business owners protect what they've built.